General Manager - Distribution

Role overview

This full-time, on-site leadership role is based in Miami Gardens, Florida, within the Supply Chain Solutions division. The General Manager - Distribution oversees the financial, operational, and people-related performance of multiple accounts, with responsibility for retaining business, driving growth, and meeting financial, employee, safety, and customer satisfaction objectives.

Compensation and schedule

• Exempt salaried position paid twice each month.
• Annual base pay ranges from $120,000 to $130,000, depending on experience.
• An annual bonus incentive of up to 20% or more of salary is available.
• Work schedule is Monday through Friday on day shift, with availability required for other shifts when needed.

What the role covers

This position is part of a Fortune 500 supply chain environment where the focus is on delivering solutions for major brands and growing accounts through strong operational leadership. The manager is expected to oversee multiple client accounts, strengthen performance, and help create a productive and safe workplace.

Core responsibilities

• Set goals, assess team capabilities, create individual development plans, support career growth, and manage performance reviews, feedback, disciplinary actions, warnings, and performance improvement plans, escalating concerns to the director when needed.
• Build and develop direct and indirect teams, provide HR-related guidance and training, hire qualified employees, and maintain proper staffing levels to limit the need for outside labor.
• Design local operating processes, maintain SCLM, and support cross-training across CLS and CLC teams.
• Handle customer satisfaction issues, monitor KPI performance and improvement, and make sure all staff are trained in transportation and distribution management.
• Work to improve employee retention, lower accident rates versus the prior year, reduce unnecessary overtime, and follow up on collision/team safety reports and supervisor first reports of injury with the LM.
• Recommend new or improved location processes, assign accountability to CLC/CLS, and perform ongoing self-audits of site processes and individual responsibilities.
• Manage SOX invoice reconciliation and SOX revenue recognition preparation with the FFM designee when serving as the highest-level account contact, and issue invoices to customers.
• Carry out other assigned duties as needed.

Skills and abilities expected

The ideal candidate should be able to manage projects effectively, communicate clearly in writing and speaking, build professional relationships at all organizational levels, work independently or within a team, stay flexible in a fast-moving setting, handle multiple priorities, remain highly organized, manage time well, and maintain strong attention to detail with consistent follow-up.

Qualifications

• Bachelor’s degree in business, logistics, supply chain, or an additional two years of relevant work experience in place of the degree.
• Master’s degree in a related field is preferred.
• At least 5 years of relevant experience in supply chain, logistics, warehouse, or a related industry.
• At least 5 years of experience managing, leading, and developing direct reports is preferred.
• At least 5 years of experience leading large, multi-level teams.
• At least 3 years of experience developing and implementing complete logistics solutions, along with project management skills.
• At least 3 years of experience leading teams in a LEAN work environment is preferred.
• At least 3 years of Profit & Loss responsibility is preferred.
• At least 1 year of experience managing customer KPIs.
• 0 to 1 year of sales experience is preferred.
• 0 to 1 year of multi-client experience is preferred.
• Advanced knowledge of truck brokerage is preferred.
• Advanced knowledge of the RD/Logistics/Transportation industry is preferred.
• Advanced knowledge of Ryder Safety Programs is preferred.
• Intermediate knowledge of Ryder financial reporting and accounting procedures (Walker) is preferred.
• Intermediate Microsoft Office skills are required.
• Advanced knowledge of the RD2000 computer system is preferred.
• Advanced knowledge of Ryder products and services is preferred.
• Advanced knowledge of the Ryder sales process is preferred.
• Advanced knowledge of Ryder pricing models is preferred.

Benefits

• Medical, dental, and vision benefits begin after 30 days.
• 401(k) savings plan with company match.
• Discounted employee stock purchase options.
• Employee discounts on tools, cars, appliances, travel, and more.
• Paid major holidays and paid time off during the first year.
• Up to 12 weeks of paid maternity leave.

Employment notes

• Travel is not required.
• EEO/AA/Female/Minority/Disabled/Veteran.
• Some roles may require extra screening, including employment and education verification, motor vehicle records checks, a road test, and/or customer-specific badging or background checks.
• The employer states that it is an equal opportunity employer and a drug-free workplace.
• Applicants are advised that official communication will come only from an @ryder.com email address, and interviews will not be conducted through chat apps, messaging platforms, or online questionnaires.
• No payment or banking details will ever be requested during the interview process.

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