Front Office Agent (m/w/d)

Role overview

Revo Hospitality Group is hiring a Front Office Agent for the Dorint An den Westfalenhallen Dortmund, a 4-star hotel with 221 rooms. The property is located right next to Dortmund’s trade fair and event venues, placing you at the center of one of Germany’s most important event destinations. You will work with international guests arriving for fairs, conferences, and concerts, helping ensure their stay runs smoothly and comfortably.

The hotel offers a setting that combines the pace of a major event location with a clear operational structure. Guest-facing teams here place strong emphasis on professionalism, attentiveness, warmth, and a high standard of service. The property includes a restaurant serving regional and international dishes, a bar used by both guests and locals, and a breakfast buffet designed to support busy travel schedules.

Job details

Planned start date: 17.06.2026

Employment type: Full-time

Contract type: Permanent

Work location: Dortmund

What you will do

• Welcome guests at reception and serve as their main point of contact during their stay.
• Manage a smooth flow from check-in through check-out.
• Coordinate with other departments to deliver seamless guest service.
• Handle cash management and ensure accurate front office billing and reconciliation.
• Respond to individual guest requests with initiative, care, and a strong service mindset.

Profile and requirements

• Completed training in hospitality or initial experience as a career changer with a strong interest in guest service.
• Strong customer focus and the ability to create a genuine sense of welcome for guests.
• Good English skills in speaking and writing for everyday communication with international visitors.
• Well-developed organizational skills and the ability to manage several tasks at once, including under pressure.

Benefits

• Permanent employment from day one, offering security and long-term planning.
• Vacation entitlement increases with length of service.
• An additional day off in your birthday month.
• Access to the company’s own academy for ongoing professional and personal development.
• Employee discounts for family and friends across the hotel portfolio.
• Exclusive partner offers and discounts on fashion, technology, and events.

Additional information

This role is intended for a full-time front office position in Dortmund. The offer includes an open-ended contract and a planned start date of 17.06.2026.