Day Shift - Membership Services Representative

Role overview

WHOOP is hiring a Membership Services Representative for its day shift team in Limerick, County Limerick, Ireland. This is a full-time onsite role focused on delivering high-quality, empathetic support to members and helping create a consistent, trustworthy service experience.

What you will do

• Provide outstanding help through phone, email, and chat, with a personalised approach that strengthens member confidence in WHOOP.
• Investigate and resolve issues tied to WHOOP hardware, the mobile app, and member data insights with care, speed, and accuracy.
• Look for ways to exceed expectations by anticipating needs, offering useful guidance, and delivering service that feels thoughtful and proactive.
• Represent the member voice by spotting patterns, flagging repeated pain points, and sharing useful feedback with the wider team.
• Capture member insights through the Membership Services workflow to help identify trends and raise issues that can improve the overall experience.
• Keep clear, complete records of member conversations in line with quality requirements and operational standards.
• Work toward or surpass performance goals related to quality, response time, resolution time, and member satisfaction.
• Stay reliable, engaged, and adaptable throughout assigned shifts, showing strong accountability and resilience.
• Welcome feedback and ongoing learning, using a growth mindset to improve personal performance and contribute to the team.

What the employer is looking for

• You must be eligible to live and work in Ireland.
• You should be able to work onsite for at least 75% of the working week in the Limerick office.
• You need flexibility to work rotating shifts from Monday to Sunday, within operating hours of 8:00am to 10:00pm.
• You should bring a hospitality-minded approach and enjoy creating thoughtful, high-touch support experiences.
• Strong written and spoken communication skills are essential.
• You need to learn quickly and adapt easily in a fast-moving environment.
• You should stay calm, professional, and solution-focused while handling member issues.
• You must be able to assess situations, troubleshoot effectively, and decide when to resolve or escalate a concern.
• A positive attitude, strong motivation, and good energy are important for success in this role.
• You should be comfortable working at pace and handling change well.
• This is a voice-heavy role, with phone support making up more than half of the work.
• You need patience, resilience, and active listening skills when dealing with members in real time.
• You must be able to carry out the full scope of support work across all communication channels.

Working conditions

This role follows a day schedule, with support hours running from 8:00am to 10:00pm, Monday through Sunday. The position is based in the Limerick office and requires onsite presence for 75% of the working week.