Data Entry/Customer Service Representative

Overview

Resonance CX Partners connects experienced professionals with opportunities that fit their values and priorities. It is not a staffing agency, and it does not directly employ candidates for this role; instead, it identifies and validates customer-focused employers that are hiring. The employer operates in the health plan and healthcare services industry.

Why this opportunity stands out

• Compensation can reach up to $16 per hour, depending on experience.
• A two-week training program is provided to help new hires get up to speed.
• There is potential for growth and advancement within the organization.
• The work environment is described as collaborative and supportive.
• The role involves handling information in line with HIPAA and data privacy expectations.
• You can build stronger skills in data entry and document handling.

Role summary

This position focuses on reviewing grievance and appeals documents, sorting them correctly, checking member details in different systems, and preparing records for the next stage of processing. Accuracy, confidentiality, and process adherence are central to the job.

Key responsibilities

• Examine incoming grievance and appeal files to confirm they are complete and relevant.
• Determine and apply the correct Line of Business using provided definitions.
• Sort dispute categories according to client-specific instructions.
• Use multiple client platforms to confirm and validate member information.
• Standardize and ready documents for downstream workflow while following required procedures.

Requirements

• Availability to work scheduled shifts from Monday through Friday.
• At least a high school diploma or an equivalent qualification.
• Prior experience with Facets is an advantage.
• Comfort working under HIPAA, data privacy, and security rules.
• Strong accuracy and attention to detail to meet productivity expectations.

Preferred background

• Previous experience in healthcare-based data entry or administrative work.
• Exposure to client processes and standard operating procedures.
• Ability to spot inconsistencies and raise issues when needed.

Additional information

Applicants should note that the hiring process is centered on privacy, fairness, and equal opportunity. The organization states that it is not the employer of record for this position and is acting as a connector between candidates and the hiring company.