Customer Support Agent

About the Role

TalentPop App is hiring a customer support professional who can do more than respond to routine queries. The role is centered on creating confidence, building rapport, and delivering a helpful experience to customers while working from home.

Key Responsibilities

• Handle customer conversations through chat, email, and phone, providing answers and resolving concerns.
• Support customers with questions related to products, order status updates, and return requests.
• Respond in a courteous, easy-to-understand, and solution-focused manner that leaves a strong impression.
• Keep product details and support best practices current so service quality stays consistently high.

What the Company Offers

• Competitive compensation with yearly increases tied to performance.
• Paid leave to support rest and personal time.
• Health and dental coverage, or alternatively a monthly health allowance.
• Holiday bonuses in recognition of contributions.
• 100% remote work with no commuting required.
• Room for career growth and advancement as the company scales.

Candidate Profile

• Strong English communication abilities in both written and verbal form.
• At least 1 year of experience in online or remote customer service, ideally in e-commerce or remote support.
• Prior exposure to tools such as Zendesk, Gorgias, or Shopify is considered an added advantage.
• Calm, patient, empathetic, and able to solve problems responsibly.
• Comfortable working collaboratively and committed to delivering quality work.

Work-from-Home Requirements

• Access to a personal computer or laptop, preferably with an i5 processor or a comparable specification.
• A stable internet connection with at least 25 Mbps upload and download speed.

Application Note

Please use application code CS when applying.

Location

The position is based in Mandeville, Manchester, Jamaica, and is operated as a remote role.