Deskripsi pekerjaan

Role Overview

We are seeking a Customer Success Manager for a healthcare technology business focused on digital tools that help improve patient engagement and support stronger health outcomes. The company partners with large healthcare organizations to increase product adoption, boost engagement, and deliver measurable value.

In this role, you will own enterprise customer relationships from onboarding through renewal. You will guide implementation, strengthen adoption, track performance against key metrics, manage account planning, and uncover opportunities to expand the partnership. This position suits someone who is highly client-oriented, structured, analytical, and comfortable working in a fast-moving environment.

Key Responsibilities

Oversee enterprise client relationships throughout implementation, onboarding, support, performance monitoring, and renewal cycles
Act as a dependable advisor for healthcare clients and their key decision-makers
Improve satisfaction, retention, and account expansion through consultative customer management
Monitor project scope, schedules, risks, and dependencies to keep delivery on track
Work with clients on adoption and engagement strategies that improve program results
Coordinate across product, operations, and leadership teams to support client success
Keep accurate records of workflows, rollout plans, and account-related activity
Spot and pursue growth opportunities within current accounts
Flag potential risks early and support resolution of customer issues

Requirements

A bachelor’s degree is required
At least 3 years of experience in healthcare; experience in digital health or healthcare technology is preferred
Background in managing enterprise or strategic B2B client relationships
Strong planning, coordination, and project management abilities
Comfort working with multiple stakeholders in complex environments
Good analytical and communication skills, with a data-driven approach to decisions
Ability to work independently and stay effective in a rapidly changing setting
Open to traveling 10% to 25% as required

Core Competencies

Strong sense of ownership and personal accountability
Effective planning with solid follow-through
Ability to build relationships and influence stakeholders
Team-oriented and customer-first mindset

Additional Information

This is a full-time onsite role based in the United States. No salary or opening count was specified in the source information.

Customer Success Manager