Customer Service Assistant

About the role

One Stop, part of the Tesco group, is hiring a Customer Service Assistant for its Plymouth store. This role sits in a busy retail setting where every shift can bring something different. You will help keep the store running smoothly by delivering friendly service, restocking products, handling payments, and supporting the overall presentation and safety of the shop.

Customer experience is central to this position, so you will be expected to look for ways to improve service through guidance, coaching, and feedback in day-to-day work. You will also help ensure the store remains a safe and welcoming place for both customers and colleagues.

Key duties

• Provide warm, helpful service and build positive relationships with customers.
• Encourage shoppers to share feedback through the customer survey process.
• Work across different areas of the store, including tills, online orders, replenishment, vending, and stock routines.
• Apply the training provided to complete work safely and correctly.
• Support seasonal, community, and charity activities to create an inclusive store environment.
• Understand store performance and contribute to business results.
• Follow company values, policies, and standards while making customers and colleagues feel welcome.
• Clock in and out properly so pay is recorded accurately.
• Protect yourself, colleagues, and customers by following security steps and using safety equipment when available.
• Follow age-check rules when selling restricted products.
• Respond promptly to self-service checkout support calls and explain actions clearly to customers.
• Keep the shop floor clean, orderly, and free from blockages.
• At times, take charge of the shift when the Shift Leader or Store Manager is unavailable.
• Follow all required training to help keep the store safe and legally compliant.
• If the store includes a Post Office Local, handle daily post office operations and complete the required financial and criminal conviction background checks. If the checks are not passed, the offer may be withdrawn.

Benefits and working culture

One Stop aims to make everyday life easier for local communities by offering good-value products and supportive service. As part of a large organisation with a neighbourhood-store feel, the company promotes a welcoming environment for both customers and colleagues.

The employer is open to discussing flexible working arrangements during the application process, including for people at different life stages such as early careers, caring responsibilities, parenthood, or retirement transition.

Colleagues can access a broader range of benefits through the company’s careers information, and the business notes that its colleague benefits may differ from those available at Tesco.

Community and inclusion

One Stop places strong value on community involvement, supporting local charities and groups as well as national organisations. Over the past ten years, the business has raised more than £10.4 million for good causes and helped provide the equivalent of 1.6 million meals through partnerships with FareShare and Olio.

The company encourages colleagues to support causes they care about, whether through fundraising, event participation, or local initiatives.

It also promotes an inclusive workplace where people are treated fairly and respectfully. As a Disability Confident Leader (Level 3), the company offers reasonable adjustments during recruitment, including interviews, to help ensure equal opportunity. Six colleague networks support a safe and supportive environment: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Additional information

The employer may withdraw the vacancy before the closing date if a suitable applicant is hired early, so applying sooner is encouraged.