CRM Manager

Company Overview

Sunteck Realty Limited is a Mumbai-headquartered premium real estate developer with a city-focused portfolio spanning 40 million square feet across 28 projects. The company has delivered projects valued at more than USD 1 billion and operates with a strong balance sheet, near-zero debt, and steady cash flows.

Role Summary

The CRM Manager will oversee customer relationship management activities across the full journey from onboarding to possession. The role requires close coordination with customers, internal teams, and senior leadership to ensure smooth communication, timely issue resolution, strong compliance, and an excellent customer experience.

Key Responsibilities

• Maintain consistent communication between the team and customers.
• Handle customer queries promptly and ensure they are resolved satisfactorily.
• Escalate concerns to the appropriate level whenever needed.
• Coordinate with different departments to get customer issues addressed clearly and completely.
• Review outstanding reports and define follow-up actions.
• Improve processes to increase productivity and operational efficiency.
• Focus on customer experience while keeping costs efficient.
• Support team development, capability building, and goal alignment.
• Assist in setting up and strengthening operational processes for the organization.
• Track day-to-day employee performance.
• Share market intelligence with senior management for selected locations and support project financial tracking.
• Contribute to revenue growth through upselling opportunities.
• Manage all CRM-related activities from onboarding through possession.
• Bring prior experience in CRM collection responsibilities.
• Use customer journey mapping to track the full lifecycle and improve critical service touchpoints.
• Ensure all sales documentation and closure processes meet compliance and governance standards.

Desired Candidate Profile

• Strong customer handling and relationship management skills.
• Excellent coordination and follow-up abilities.
• Good problem-solving approach with effective escalation handling.
• Professional conduct and respect for corporate processes.
• Strong verbal and written communication skills.
• Sound understanding of RERA compliance and related regulations.
• Comfortable working with CRM systems and Microsoft Office tools.
• Team handling experience is preferred.

Eligibility

Any graduate can apply.

Perks and Benefits

Perks and benefits were not specified in the source.