Chief Client Experience Officer

Role overview

This opportunity is shared on behalf of a partner employer, who will handle all applications and the remaining hiring stages. The company is seeking a Chief Client Experience Officer based in Spain.

This is a senior leadership position with broad influence over the full customer journey within a large global digital environment. Reporting directly to the CEO, the role is responsible for creating and launching a customer experience function from scratch. The leader in this position will shape how users and partners interact with the business at scale, with a strong focus on customer-centric transformation, measurable improvements, and long-term growth.

The mandate includes finding operational friction, redesigning customer journeys, and building a scalable model that supports a fast-growing, data-led business. The work will directly affect retention, lifetime value, customer trust, and overall commercial performance.

Key accountabilities

• Set the global customer experience direction for users and partners and ensure a consistent standard across every touchpoint.
• Improve retention, lifetime value, engagement, trust, and profitability through strategic CX programs and evidence-based changes.
• Map the ideal customer journey, uncover pain points, and lead cross-functional work to improve the full lifecycle.
• Create and grow a customer experience operating model with clear governance, ownership, KPIs, and decision-making processes.
• Track and evaluate performance indicators that connect CX initiatives to outcomes such as revenue growth and operational effectiveness.
• Align and lead Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled solutions.
• Drive transformation across Product, Marketing, CRM, and Operations so they operate around one unified CX strategy.

Required background

The ideal candidate is an experienced executive with substantial expertise in customer experience transformation across large-scale digital or consumer-oriented businesses.

• At least 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or a similar senior leadership function.
• A strong history of lifting retention, LTV, engagement, and profitability through customer-first transformation efforts.
• Solid understanding of customer lifecycle management, unit economics, and the financial impact of CX decisions on the P&L.
• Proven ability to build and scale global customer-focused organizations and change programs.
• Experience working with senior stakeholders and driving delivery through influence and collaboration rather than direct reporting lines.
• International exposure across multiple markets, with fluency in Russian and English.
• Strong analytical ability paired with the capacity to set and execute a long-term strategic vision.

Benefits and package

• Work fully remotely.
• Compensation will be discussed during the hiring process before an offer is made.
• 28 calendar days of annual leave.
• 7 extra wellness days each year for rest or household needs.
• Referral incentives of up to $5,000 based on performance.
• 50% reimbursement for professional training, conferences, and industry events.
• Discounts on corporate English language courses.
• Health support of up to $1,000 gross per year for insurance or medical costs for employees and eligible family members.
• Support for home office or co-working needs, with reimbursement of up to $1,000 gross every three years.
• An internal recognition program where rewards can be exchanged for merchandise, experiences, and team activities.

Application and selection process

The hiring partner uses an AI-supported matching process to review applications quickly and fairly against the core requirements. The strongest matches are shortlisted and sent to the employer, whose internal team manages interviews, assessments, and final decisions.

By applying, candidates agree that the hiring platform may process personal data for recruitment evaluation and share relevant information with the employer under applicable data protection laws, including GDPR. Applicants may exercise rights such as access, correction, deletion, and objection at any time. AI tools may also support parts of the recruitment workflow, but human review remains central and final hiring decisions are made by people.