Business Operations & Projects Coordinator

About The WilderKitchen

The WilderKitchen is built around the idea that food can do good as well as taste great. The company behind Wilderbee Hot Honey focuses on creating award-winning products that aim to benefit people, the planet and pollinators.

The brand works with single-origin organic wildflower honey from ethical beekeepers who put bee welfare first, and sources chilli from Rwanda through growers who receive above fair wages while also investing in education and local communities. Sustainability is a core part of the supply chain, and the bottles are made from 100% post-consumer recycled plastic. The business is also committed to improving its environmental and social impact over time.

In addition, 2% of profits are donated to Rewilding Britain to support the restoration of forests, rivers, peatlands and wildlife habitats across Britain.

As the company continues to expand across retail and foodservice, it is seeking someone who shares its values and wants to help build a purpose-led business with strong commercial growth and a positive mission.

Role Overview

This is a varied, high-impact role for someone who enjoys taking ownership, solving problems and keeping multiple moving parts organised. You will work closely with the founders as their operational right hand, helping ensure the business runs smoothly across orders, suppliers, customer support, projects and administration.

The position suits a proactive and adaptable person who enjoys variety and is excited to contribute to a growing brand. The working pattern is full-time, Monday to Friday, 9am to 5pm, with remote working and occasional travel where needed. The role starts as soon as possible.

The salary is £35,000 to £45,000 per year, depending on experience.

Operations and Supply Chain

• Keep order flow, stock movement and supplier coordination running efficiently so customers and kitchens receive what they need on time.
• Manage order processing and make sure deliveries are completed within expected timelines.
• Communicate with suppliers regarding production timing and delivery arrangements.
• Resolve operational issues and maintain smooth day-to-day supply chain activity.
• Improve and maintain systems, internal processes and documentation as the business scales.

Client Support and Account Management

• Act as a main contact for clients and make sure their requirements are handled effectively.
• Support onboarding for new clients, including any paperwork or documentation needed.
• Respond quickly to client questions or issues and work toward prompt resolution.
• Coordinate client promotions and product information updates.
• Build and maintain positive relationships with important accounts.

Projects and Brand Support

• Coordinate the administrative side of business-wide projects from start to finish.
• Support rebrand and marketing rollouts by organising packaging changes, artwork approvals, print materials, supplier communication and marketing assets.
• Track timelines and keep project records up to date to help key initiatives run smoothly.
• Handle the administrative steps involved in certification-related projects.
• Work with the founders on strategic ad hoc projects that support business growth.
• Represent The WilderKitchen and WilderBee Hot Honey in a professional, enthusiastic way that reflects the company’s mission and values.
• Develop strong relationships with customers, retailers, suppliers and partners.
• Attend occasional retailer meetings, product tastings, trade shows, food festivals and promotional events with the founders.
• Help promote the brand and its purpose whenever opportunities arise.

Administrative and Financial Support

• Follow up on overdue invoices from time to time as part of credit control.
• Complete supplier or client onboarding forms and related paperwork.
• Monitor basic sales and stock information to help inform business decisions.
• Assist with financial admin such as invoice checks and order matching.
• Handle general admin tasks that help the business operate efficiently.

About You

The ideal candidate is highly organised, comfortable balancing several priorities, and confident working across operations, customer relationships and administration. You should be outgoing, able to manage external relationships well, and comfortable dealing with numbers and invoices.

You will need to be proactive, detail-oriented and adaptable, with the confidence to move between operational, administrative and customer-facing work. A genuine interest in food, sustainability and purpose-led brands is important, along with the professionalism to represent the business at meetings, tastings and events.

Desirable Background

Previous experience in operations or supply chain work, especially within food and drink, would be helpful but is not essential. Experience with invoicing, stock management or order processing would also be an advantage, and familiarity with tools such as Xero or similar systems would be beneficial. Experience working with suppliers and clients is likewise desirable.

Why Join the Team?

• Work closely with the founders and have real input into how the business develops.
• Join a company focused on making a positive difference for people, the planet and pollinators.
• Grow alongside the business and expand your responsibilities as the company scales.
• Enjoy a varied role with no two days the same.
• Work remotely, with occasional travel when required.
• Be part of a purpose-led culture that puts sustainability at the centre of its work.
• Access opportunities for learning and professional growth, including involvement in B Corp certification, brand rollouts and business improvement work.
• Receive unlimited WilderBee Hot Honey.
• Benefit from occasional work lunches.
• Have opportunities to attend food festivals, retailer events and tastings.
• Receive 25 days of holiday plus bank holidays, along with your birthday off.

Additional Information

This is a chance to join a small, ambitious team where your contribution will matter from the outset. You will work directly with the founders and help shape the business across client management, operations, administration and strategic projects.

The company is committed to creating products that are better for people, the planet and pollinators, and supports Rewilding Britain as part of its mission to leave the world better than it found it. Candidates who are organised, proactive, good at problem-solving and motivated by a fast-growing business with real purpose are encouraged to apply.