Administrative Supervisor

Role overview

The City of Albuquerque is looking for a dependable, well-organized Administrative Supervisor to join its Community Events Team. This group supports the planning and delivery of city events and programs such as the Twinkle Light Parade, ABQ Summerfest Series, Freedom 4th, Old Town Summer Concert Series, Special Event Permitting, and related activities.

In this role, you will oversee clerical and administrative support work within an assigned division, balancing supervision with hands-on participation. The position calls for someone who can maintain quality, follow established procedures, and take on more technical or complex tasks as needed.

What the job involves

This position is responsible for organizing staff work, setting priorities, improving processes, handling public-facing questions, and ensuring accurate processing of departmental documents. You will also help coordinate resources, maintain records, support budgeting, and act as a point of contact for other City departments and outside agencies.

Key duties

• Organize, prioritize, delegate, supervise, review, and actively assist with clerical and administrative support work in the assigned area.
• Build schedules and operating methods for administrative support services, assess staffing and resource needs, and coordinate resources with management.
• Help develop policies and procedures, track workflow for compliance, and recommend updates that improve standards and operations.
• Support goal setting and objective planning, then put approved procedures into practice.
• Answer public questions respectfully, provide information related to the assignment, and handle complaints promptly and effectively.
• Review a range of applications, forms, and records for accuracy and completion, and approve items when appropriate.
• Maintain detailed filing systems for personnel records, accounting materials, and payroll documentation.
• Prepare and route documents used in personnel, accounting, and payroll functions for the department or division.
• Operate and maintain office equipment such as fax machines, copiers, computers, printers, box office hardware/software, and postage equipment, while also ordering office supplies.
• Serve as the liaison between the division and other City units or external agencies, and help resolve issues, concerns, and complaints.
• Handle technical or complex work-unit tasks, including processing and documenting critical information.
• Take part in hiring support for division staff, provide or arrange training, coach employees on performance issues, and support disciplinary actions when needed.
• Contribute to budget preparation and administration, submit budget requests, and monitor spending.
• Prepare analytical and statistical reports on activities and operations.
• Attend professional meetings and keep current on new developments and trends in business management.
• Complete other related duties as assigned.

Minimum qualifications

Applicants should have an associate degree from an accredited college or university in business technology, or a two-year technical certificate in office administration, plus four years of clerical or administrative support experience, including at least one year in a supervisory or lead role.

Education and experience that directly match the requirements may be considered on a year-for-year basis.

Additional requirements

• A valid New Mexico Driver’s License is required, or it must be obtainable within 90 days of hire.
• A City Operator’s Permit (COP) must be obtained within 6 months of the hire date.

Working conditions

The work is performed in an office setting with regular exposure to computer screens.

The role may require sitting, walking, or standing for long periods of time in order to complete essential and supplemental duties.

Notes

Job descriptions provide a general outline of typical duties for the classification and may not include every task that could be assigned.