IT Support Officer (Entry / Junior)

Role overview

The Entrepreneur 100 is looking for a junior-level IT Support Officer who is proactive, service-minded, and comfortable helping people with day-to-day technology issues. The role focuses on keeping IT systems running smoothly, resolving user problems, and supporting the wider team with reliable technical assistance.

Core responsibilities

• Act as the first point of contact for hardware, software, and other system-related support needs.
• Set up, configure, and look after computers, devices, and applications used across the business.
• Help with network connection issues and perform basic system administration work.
• Record support tickets, keep track of them, and work toward timely resolution.
• Identify the root cause of technical issues and apply practical fixes.
• Work with internal teams to help maintain secure and dependable IT operations.
• Assist with software updates, backup processes, and routine maintenance tasks.

Required skills and profile

• Working knowledge of computers, operating systems, and basic networking ideas.
• Good problem-solving ability and a strong approach to troubleshooting.
• Clear communication and a helpful customer-focused attitude.
• Ability to organize tasks and handle several requests at once.
• Exposure to office productivity tools and IT support software is advantageous.
• Interest in learning new technologies and building technical capability.
• Comfortable working alone when needed and cooperating well with others.

What the employer offers

• Opportunities to grow your career and build professional experience.
• A supportive team environment with collaborative working style.
• Practical exposure to current technologies and real IT operations.
• Ongoing learning support, mentorship, and chances to strengthen your skills.
• An inclusive workplace that encourages innovation.
• Competitive compensation and a full benefits package.

Additional information

This is a full-time, entry-level / junior position based onsite in Australia. The role is suited to candidates who are eager to learn, enjoy technical support work, and want to develop their IT expertise in a hands-on environment.