Front Office Executive

Job Overview

We are looking for a front office professional with prior experience in a medical setting to deliver a warm, efficient, and courteous patient check-in experience. The ideal candidate should be empathetic, able to handle multiple tasks at once, and communicate clearly with patients and team members.

Key Responsibilities

• Welcome patients, guide them through the check-in process, and support them in a prompt, professional, and courteous manner.
• Create records for new patients and keep existing patient information up to date.
• Arrange, move, and manage appointments, including coordination for walk-in visits.
• Respond to incoming calls quickly and pass on messages when required.
• Keep the reception and front desk area neat, structured, and well organized.
• Collect patient payments such as co-pays, deductibles, and co-insurance amounts.
• Handle referral processing and ensure patients receive accurate and complete referral details.
• Reconcile the cash register and verify that card transactions are recorded correctly.
• Clearly explain charges, services, and clinic policies to patients.
• Take on additional duties as needed.

Qualifications

• Prior experience as a medical receptionist in the UAE for 1 to 2 years is preferred.
• A graduate qualification is preferred.
• Background as a medical coder is mentioned as an advantage.
• Familiarity with UAE medical insurance is preferred.

Additional Information

This role is based in Sharjah, Sharjah Emirate, United Arab Emirates, and is a full-time onsite position. The salary details were not provided. Applicants should be suited to a patient-facing medical office environment and comfortable handling both administrative and reception duties.