Desktop Engineer

Job Summary

This position is for a Desktop Support Engineer who will deliver dependable end-user assistance across helpdesk and on-site desktop support for Windows 365 and physical PC environments. The role is mainly remote support, with a regular rotation into on-site support duties.

What you'll do

• Alternate between Service Desk support and on-site desktop support.
• Provide prompt help for hardware, software, account, and connectivity problems through remote and in-person channels.
• Administer endpoints through Microsoft Intune, including device enrollment, configuration, compliance, updates, and policy enforcement.
• Handle laptop provisioning, imaging, initial setup, replacement, and retirement.
• Troubleshoot hardware faults and work with vendors on warranty claims and repair coordination.
• Support Windows operating systems, Microsoft 365 apps, and associated technologies.
• Keep ticket logs accurate and maintain current technical documentation.
• Partner with internal teams and external vendors to resolve issues that need escalation.
• Follow IT processes, security requirements, and asset management standards.

Requirements

• At least 2 to 4 years of experience in desktop support, end-user support, or helpdesk roles with exposure to on-site work.
• Practical experience with Microsoft Intune or a comparable endpoint management platform.
• Solid working knowledge of Windows OS, Microsoft 365, Entra ID, and basic networking concepts.
• Experience using ticketing tools such as ServiceNow or Jira.
• Ability to support users remotely through remote access software.
• Understanding of the laptop lifecycle, including setup, refresh, repair, and asset tracking.
• Strong verbal and written communication skills with a user-first mindset.
• Good troubleshooting ability and the confidence to work independently.
• Team-oriented attitude with flexibility and initiative.

Working Hours

• Service Desk shifts: 08:00–17:00 or 10:00–19:00 on a staggered schedule.
• On-site support hours: 09:00–18:30.

Preferred Certifications

• MD-102, AZ-104, ITIL 4, and CompTIA A+ are preferred.
• SC-900 or AZ-500 would be an added advantage.