Customer Service Representative

About Nestlé Health Science

Nestlé Health Science works at the intersection of nutrition, scientific innovation, and wellness, combining these areas to help people live healthier lives. Its portfolio includes well-known brands such as Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, and Compleat Organic Blends. The business also brings pharmaceutical expertise to the development of medicines used to help prevent, manage, and treat gastrointestinal and metabolic conditions.

The company encourages bold thinking, collaboration, and an entrepreneurial mindset. It values fresh perspectives, supports career growth, and offers learning opportunities, development pathways, and benefits that support physical, financial, and emotional wellbeing.

This role is part of the organization’s effort to create better outcomes for patients and consumers through health and nutrition innovation.

Role overview

The Customer Service Representative will act as a key contact for customers, providing timely, accurate, and professional support. The position involves handling inquiries, processing orders, sharing product information, and resolving issues while contributing to a positive customer experience and broader business goals.

What you will do

• Answer customer questions through phone, email, and other channels in a prompt, polite, and professional way.
• Enter customer orders and credits accurately while following the required procedures.
• Look into customer concerns, account questions, and service issues, then follow through until they are resolved.
• Maintain consistent service standards and follow company expectations for quality and compliance.
• Record customer conversations, complaints, inquiries, and resolutions correctly in internal systems.
• Share important customer and account details with the right internal teams and stakeholders.
• Work with cross-functional teams to solve customer problems and improve the overall service experience.
• Take part in training on products, processes, and systems to stay effective and up to date.
• Support outbound communication about order status, out-of-stock items, follow-ups, promotions, and special initiatives.
• Suggest ways to improve processes and pass recommendations to management.
• Assist with quality-related records, complaint handling, and escalation steps when needed.
• Contribute to team goals and help maintain a collaborative, customer-first environment.
• Carry out additional duties as assigned.

Experience and education

• A high school diploma is required; an associate degree or bachelor’s degree is preferred. Equivalent education and experience may also be considered.
• At least 1 to 2 years of customer service experience is required.
• Experience in a call center, healthcare, professional products, or other customer-facing setting is preferred.
• You should be comfortable using Microsoft Office tools and CRM platforms.
• Strong spoken and written communication skills are needed.
• You must be able to manage several priorities at once while staying accurate and professional.

Preferred strengths

• The ability to communicate clearly, professionally, and effectively with internal and external partners.
• A collaborative approach and comfort working with people of different backgrounds, experience levels, and personalities.
• Good troubleshooting and problem-solving ability.
• A strong sense of urgency, initiative, and readiness to work on cross-functional efforts.
• Comfort in a fast-moving, changing, and sometimes uncertain corporate setting that requires flexibility.
• Careful attention to detail, along with the ability to balance priorities and meet deadlines.
• Solid PC skills, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• A customer-oriented mindset.
• Good time management and organizational skills.
• A commitment to continuous learning and improvement.
• Preferred experience with Magento, Salesforce, RingCentral, and JDE.
• Ability to use digital tools and keep up with emerging digital trends in a modern workplace.

Compensation and benefits

The estimated pay for this position is $37,000 to $45,000 per year. Final compensation may differ based on knowledge, skills, abilities, and geographic location.

In addition to salary, Nestlé offers performance-based incentives and a competitive total rewards package that may include a 401(k) with company match, healthcare coverage, and other benefits. Benefit and incentive offerings can vary by role.

Additional information

Nestlé is committed to maintaining an inclusive workplace and welcomes applicants with diverse backgrounds, including veterans, separated service members, and individuals with disabilities. The company acknowledges the value of skills such as flexibility, agility, and leadership in this role.

Equal employment opportunities are provided regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations can be requested during the hiring process.

This position is not eligible for visa sponsorship.

Job requisition number: 406580.

The role is salaried.