Customer Service Representative

About the Role

Baytonia is seeking a courteous and professional Customer Service Representative to support customer communication and issue resolution.

Responsibilities

• Reply to customer questions and requests through phone calls, direct messages, and social media channels.
• Check in with customers after their interactions and make sure their concerns are addressed satisfactorily.
• Manage complaints and work toward suitable resolutions.
• Partner with internal departments to help resolve customer needs and service requests.
• Keep detailed and accurate logs of all customer communications and actions taken.

Requirements

• Prior background in customer service is an advantage.
• Strong spoken and written communication skills, along with solid problem-solving ability.
• Good command of English.
• Comfortable working in a fast-paced environment and collaborating with a team.
• Knowledge of Microsoft Office is beneficial.

Additional Information

This position is based in Riyadh, Saudi Arabia, and is an on-site full-time opportunity.