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About Wonderlosity and the Position

Wonderlosity develops immersive retail and entertainment concepts through brands such as The Cloak & Wand, Alice in the Village, Alice’s Little Haunted Bookshop, and Arisu Anime.

The company is a small but fast-growing organization built around storytelling, imagination, and exceptional guest experiences. Although the brands have a larger-than-life feel, the business remains entrepreneurial, with quick decision-making and room for one person to make a real impact.

The Creative Operations Manager is the link between inspiration and delivery. In partnership with company leadership, this role helps turn creative ideas into tangible products, experiences, events, and customer moments across the brand portfolio.

Leadership may bring the initial spark or direction, and this position is expected to shape the idea further, add original thinking, assess what is needed to make it happen, and carry it through execution. From building the next original product range to designing a themed guest interaction, shaping a seasonal campaign, or launching a new initiative, this role is central to making concepts real.

This is a highly independent, hands-on role. There is not presently a large creative team reporting into it. Instead, the person in this position will collaborate closely with leadership, vendors, artists, freelancers, and internal stakeholders to produce experiences that feel memorable, surprising, and engaging.

Key Responsibilities

Work with leadership to design and launch new products, experiences, events, campaigns, displays, and customer engagement programs
Grow creative ideas through storytelling, naming, copywriting, product ideation, design input, and practical problem-solving
Investigate, assess, and help shape new products, collections, characters, and experiences that support and strengthen the brands
Own projects end to end, starting at concept and continuing through implementation
Identify the vendors, materials, artwork, logistics, and other resources required to deliver each initiative
Coordinate artists, freelancers, vendors, and internal teams to ensure smooth execution of creative work
Assist with visual merchandising, signage, packaging, environmental storytelling, and guest-facing experiences
Look for new ways to make the brands more immersive, memorable, and interactive

What Success Looks Like

Strong ideas are regularly transformed into finished experiences or products
Projects are delivered on schedule and meet a high standard of quality
Leadership can confidently delegate an idea knowing it will be developed carefully and executed well
Guests repeatedly encounter new products, stories, events, and surprises
Creative rollouts are successfully completed across multiple locations

Qualifications

At least 4 years of experience in creative operations, experiential marketing, product development, themed entertainment, events, hospitality, retail experiences, project leadership, or a similar area
A demonstrated track record of managing projects independently from concept to completion
Strong creative reasoning and solution-oriented thinking
Excellent organization and project management capabilities
Experience working directly with founders, executives, or creative decision-makers
Ability to balance inventive ideas with budgets, deadlines, and operational constraints
Sound judgment and the ability to work with limited oversight
Background in small businesses, startups, entrepreneurial settings, or scaling brands is strongly preferred

Compensation and Location

The annual base pay is $70,000 to $80,000, depending on experience.

An annual performance bonus is targeted at 10% of base salary.

Health coverage is offered through an Individual Coverage Health Reimbursement Arrangement (ICHRA), which allows employees to choose the individual health insurance plan that best fits their needs.

This is a remote role, with periodic travel required to Wonderlosity locations and events.

Creative Operations Manager