Admin Coordinator / Front Desk Manager

About the Organization

JSW Sports Pvt Ltd is behind Leap Gymnastics Academy (LGA), a one-of-a-kind gymnastics academy established by JSW Group, a major sports rights owner in India with many years of work in supporting and growing sports and athletes across the country.

The academy’s long-term plan is to set up several centers nationwide. Its purpose is twofold: to introduce gymnastics to more children at the grassroots level and to build excellence at the elite level over the medium to long term.

Role Overview

This position is for an Admin Coordinator / Front Desk Manager based in Delhi at Qutub Institutional Area. The role focuses on handling inquiries, managing bookings, supporting class scheduling, maintaining client relations, and providing day-to-day administrative assistance for the gymnastics center.

Lead and Inquiry Handling

• Receive booking and service inquiries from customers through calls, email, and in-person visits.
• Process class, workshop, and event bookings accurately and within the required timelines, using availability and client preferences as the guide.
• Keep the booking records current by updating new reservations, cancellations, and rescheduled sessions.
• Share clear details with clients about schedules, pricing, and any specific requirements.

Scheduling Coordination

• Maintain a central timetable for gymnastics classes so available space and instructors are used effectively.
• Work with instructors and staff to allocate classes, arrange substitutes when needed, and keep operations running smoothly.
• Inform instructors, staff, and clients quickly whenever there are changes to the schedule.
• Handle scheduling clashes efficiently while keeping customer satisfaction in mind.

Client Relations

• Act as the primary contact for clients and respond to questions, concerns, and feedback in a professional manner.
• Explain gymnastics programs, fee options, and facility details to both prospective and existing clients.
• Develop positive client relationships and ensure customer expectations are managed well.
• Support issue resolution and escalate matters to the appropriate supervisor when needed.

Administrative Support

• Carry out routine administrative work such as data entry, document filing, and records management.
• Prepare and circulate important documents including contracts, waivers, and registration forms.
• Help track and maintain inventory of gymnastics equipment and ensure supplies are restocked when required.
• Coordinate with team members to support efficient center operations.

Qualifications and Experience

A college or university degree in management or a similar field is preferred. Additional training in administration or customer service would be an advantage. Prior work in administrative support or customer service is expected, ideally in a sports or recreation environment.

Working Conditions and Additional Notes

The role is based on-site in Delhi, India, and may require flexible working hours, including evenings and weekends, to meet the needs of the gymnastics center and its clients.

This job summary covers the main duties of the position, but it is not complete. Other tasks may be assigned depending on the requirements of the gymnastics center.