Sales Support Representative - Email & Chat

Role Overview

This position focuses on delivering prompt, polished support to customers and sales teams through email and live chat. The role centers on answering enquiries about products, order progress, account-related matters, and general sales assistance while keeping the experience efficient, accurate, and customer-friendly.

What You’ll Do

You will work with sales, customer service, and operations teams to help resolve issues, explain product and service details, and keep the support journey smooth from start to finish. The role also includes handling sales-related requests such as coordinating orders, updating records, entering data, maintaining documentation, and carrying out follow-ups. When issues are more complex, you will route them to the right internal team.

In addition, you will look for repeated customer issues, suggest ways to improve workflows, and keep interaction records organized and up to date. All communication must remain aligned with the organization’s tone, service standards, and quality expectations.

What We’re Looking For

The ideal candidate brings strong communication skills, a detail-oriented approach, and a genuine customer-first attitude. You should be comfortable balancing several chats or email threads at once and working in a fast-moving environment.

Qualifications

• A background in business administration, communications, marketing, or a closely related field is preferred.
• Excellent written communication skills with the ability to reply clearly, professionally, and efficiently over email and chat.
• Solid understanding of sales processes, customer support practices, and service principles.
• Strong troubleshooting ability and the confidence to handle customer questions accurately.
• High attention to detail, with a strong focus on service quality and correctness.
• Ability to manage multiple conversations at the same time in a dynamic work setting.
• Experience with CRM systems, helpdesk tools, or ticketing platforms is an added advantage.
• Good organization, multitasking, and time management abilities.
• A customer-focused mindset with empathy and professional communication.
• Comfort working with cross-functional teams, including sales and operations.
• A proactive approach to improving processes and raising service standards.