Learning Systems Analyst

About Concept Plus

Concept Plus is a mission-driven technology services company that turns IT ideas into practical solutions for federal organizations. Based in Fairfax, Virginia, the company combines the responsiveness and close client focus of a small business with the scale, quality, and operational strength of a larger enterprise.

As a recognized Oracle partner with multiple awards, Concept Plus has delivered solutions for Defense, Intelligence, Civilian, Health IT, and Tribal programs. Its certified professionals develop systems that improve efficiency, support modernization, and help deliver mission results with confidence.

The organization promotes a workplace with competitive compensation, medical/dental/vision coverage, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and a collaborative, flexible, and innovative culture.

For more information, visit the company website.

About the Role

Concept Plus is hiring a Learning Systems Analyst to deliver technical and operational support for the rollout, upkeep, and ongoing stabilization of learning and training products for a client. The role supports a broad catalog of online courses, credentials, certifications, playlists, simulations, and microlearning resources delivered through the Cornerstone OnDemand learning management system.

Key Responsibilities

• Set up, launch, refresh, and remove courses and credentials as needed.
• Build and update playlists, including recurring revisions and content adjustments.
• Upload learning materials, verify accuracy, and test functionality.
• Support LMS patches, software releases, and platform upgrades through testing.
• Administer user access levels, roles, and account permissions.
• Handle Tier II support issues that are escalated from Tier I or other sources.
• Respond to questions from faculty members, staff, and program partners.
• Assist with 175 to 200 quarterly activities tied to product analysis, development, and revisions.
• Support 150 to 200 quarterly maintenance and sustainment tasks.
• Work within defined workflows, quality checks, and escalation paths.
• Contribute to the long-term sustainment of learning assets and related systems, including upgrades, implementation efforts, and daily operations.
• Create and maintain operational records such as SOPs, workflows, and configuration logs.
• Help develop job aids, user manuals, instructional videos, FAQs, and knowledge-base content.
• Assist with data gathering and analysis for issue tracking, metrics, and dashboard/report enhancements.
• Prepare required reports and respond to recurring data requests.

Required Qualifications

• Must be a U.S. citizen.
• Must be able to obtain and/or keep a government security clearance.
• At least 3 years of experience supporting complex learning or training initiatives with customers or stakeholders.
• Hands-on experience with Cornerstone OnDemand (CSOD).
• Strong working knowledge of Microsoft 365, Teams (preferably Teams for Education), SharePoint, ServiceNow, Qlik, and current web browsers.
• Excellent written and verbal communication abilities.

Preferred Qualifications

• Background working with faculty and staff in higher education.

Additional Information

The employer is an equal opportunity organization and considers applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other category protected by federal, state, or local law.