IT Support Specialist

Role overview

We are looking for a technically capable and service-oriented IT Support Specialist to support employees and users across the business in New Zealand. This role is centered on keeping day-to-day technology running smoothly by resolving issues, maintaining systems, and offering dependable hands-on assistance.

What you'll do

• Respond to first- and second-line support requests from staff and other users.
• Investigate and fix problems related to hardware, software, network connectivity, and systems.
• Set up, configure, and look after computers, accessories, and core business applications.
• Help manage user accounts, password resets, and permission/access changes.
• Track the health of IT equipment, infrastructure, and related systems.
• Record help requests, resolutions, and technical steps for future reference.
• Escalate more complex issues to the appropriate team or specialist when needed.
• Assist with software patches, system enhancements, and wider IT initiatives.
• Follow internal security requirements and technology standards.
• Provide clear, professional, and customer-focused technical support.

What we're looking for

• A diploma or bachelor’s qualification in Information Technology, Computer Science, or a similar discipline is preferred.
• Prior exposure to IT support, service desk, or technical troubleshooting work is an advantage.
• Working knowledge of Windows environments, Microsoft 365, networking basics, and troubleshooting methods.
• Ability to install hardware and configure software correctly.
• Strong analytical thinking and problem-solving capability.
• Good written and verbal communication, along with solid customer service skills.
• Comfort working independently while juggling several priorities at once.
• Must be legally allowed to work in New Zealand.

Additional information

This is a full-time position based onsite in Auckland, New Zealand.