IT Support Engineer

About the Company

The hiring organization delivers IT services across Asia Pacific and EMEA, covering a wide range of technologies including desktops, servers, networking, and data centre environments. Its headquarters are in Adelaide, Australia, and it serves clients and maintains offices across Asia Pacific and EMEA.

Role Overview

The company is seeking experienced IT engineers to provide onsite support for service requests in New Zealand. This is a dispatch-style, ticket-based role that may operate on an on-call, freelance, part-time, or casual basis.

Work locations include Renwick, Blenheim, and other sites in New Zealand. Support is expected on an SBD or NBD basis, or whenever required.

Key Responsibilities

You will deliver onsite technical assistance and help maintain a strong customer experience while resolving day-to-day IT issues.

• Offer desktop support and resolve hardware and software problems.
• Set up and troubleshoot audio/video conference rooms.
• Carry out operating system installations and device re-imaging.
• Assist with troubleshooting in LAN and WAN environments.
• Configure and support routers, switches, and related network equipment.
• Respond quickly to service requests and technical incidents.
• Record support actions and resolutions according to internal procedures.
• Work closely with internal teams and client contacts to keep operations running smoothly.

Work Requirements

The role calls for solid IT support experience, the ability to work on-site when needed, and clear communication skills. Candidates should be comfortable handling ticket-based support and collaborating with clients professionally.

Business English and the local language are required for effective communication.

Additional Information

This is a support role for immediate or ongoing onsite service needs. Interested candidates are expected to share their CV or resume with the specified subject line. Referrals are welcomed.

How to Apply

Applicants who are available to support the role should submit their CV or resume with the subject line: IT Support-NZ.

Notice

The position may be carried out on an on-call, freelance, part-time, or casual basis depending on service requirements. Support may be needed urgently or on scheduled response timelines.