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Role overview

The E-commerce Assistant will play a hands-on role in the daily running of the online store, helping keep product presentation, site content, and the customer experience aligned with luxury-level standards. This opportunity suits someone who is highly detail-oriented, interested in luxury retail, and eager to develop a career in digital commerce.

Website and product operations

Handle the uploading, editing, and ongoing upkeep of product pages, including copy, pricing, SKU data, imagery, and stock information.
Make sure product content reflects a premium brand voice, strong storytelling, and polished visual presentation.
Support the rollout of new products, collections, and seasonal changes on the site.
Check website content for accuracy, consistency, and proper functionality.

Visual merchandising and content support

Assist with homepage changes, banners, and landing page refreshes.
Help shape digital merchandising so product placement and storytelling improve the shopping experience.
Work alongside creative teams on imagery, campaign assets, and product copy.
Maintain a consistent brand look and feel across all ecommerce touchpoints.

Order handling and customer care

Support order processing, tracking, cancellations, and returns.
Provide thoughtful customer support by email or chat when required, always in line with luxury service expectations.
Coordinate with logistics and warehouse teams as needed.

Reporting and performance analysis

Help monitor key ecommerce measures such as conversion rate, average order value, traffic, and best-selling products.
Prepare weekly and monthly performance updates.
Assist with A/B tests and site optimization activities.

Operations and administration

Support inventory coordination across online and physical channels.
Help manage promotions, gift-with-purchase activity, and special campaign setup.
Keep internal documents and operating processes organised and up to date.

Requirements

Strong communication and teamwork skills, with the ability to explain creative ideas clearly to different internal teams.
Genuine interest in luxury fashion and a strong visual sensibility.
At least 1 to 3 years of experience in ecommerce, digital retail, or luxury, fashion, or beauty settings.
Working knowledge of ecommerce platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar systems.
Experience with Matrixify would be advantageous.
Excellent organisation and a meticulous approach to detail.
Strong writing and copy-editing ability.
A customer-focused mindset and appreciation for premium service.
Advanced ability with Excel or Google Sheets.
Basic understanding of ecommerce performance indicators and reporting.

E-commerce Assistant

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