Document & Technology Controller

Role overview

JAM Event Services is seeking a Seasonal Document & Technology Controller to support JAM Safety in Dubai. The position carries two core responsibilities in equal measure: maintaining the quality and compliance of safety-related documentation, and overseeing the department’s bespoke operations platform so it runs accurately for internal teams, clients, subcontractors, and staff.

The role involves turning client briefs into workable scopes, arranging the right people to produce the required paperwork, assisting with document creation, and checking every output for accuracy, compliance, and readiness for issue. On the systems side, the role acts as the platform controller, keeping workflows, access, data quality, and processing standards in order.

This position requires a strong practical grasp of event safety compliance in the UAE, KSA, and Qatar, together with hands-on event experience, so that all documentation can withstand regulatory scrutiny across those jurisdictions.

Role details

• Location: Dubai, UAE
• Department: JAM Safety
• Reports to: Director of JAM Safety
• Contract type: Seasonal, with the possibility of continuing through to the end of April 2027
• Start timing: By agreement, aligned to the peak operating season

Documentation quality and compliance

• Receive documentation requests from clients and convert them into clear, practical scopes of work.
• Match each brief with suitable full-time or freelance resources to produce the required documentation.
• Help draft and prepare documents such as event safety management plans, crowd management plans, risk assessments, method statements (RAMS), and construction phase plans.
• Review all materials for correctness, consistency, compliance, and readiness before release.
• Keep documents aligned with the applicable laws, standards, and regulatory expectations in the UAE, KSA, and Qatar.
• Maintain templates, version control, and departmental document standards.
• Keep a complete document register and audit trail for all projects.

Technology and platform control

• Serve as the technology controller for JAM Safety’s bespoke operations platform.
• Manage the platform from the standpoint of operations, clients, subcontractors, and staff.
• Ensure the system operates properly and that documentation moves through it correctly.
• Set up and maintain workflows, user permissions, and data accuracy within the platform.
• Act as the first point of support and training for internal and external users.
• Spot technical problems, escalate them appropriately, and work with the platform provider on fixes and improvements.
• Keep system notes and standard operating procedures up to date for platform use.

About the company

JAM supports local and international creative agencies, production houses, independent businesses, and government organisations with tailored event services across the UAE, KSA, and Qatar.

The business operates through three main areas:

• JAM Safety: safety, crowd, security, and medical services.
• JAM People: event freelancers, permanent recruitment, and guest experience staff.
• JAM Training: e-learning, classroom sessions, and online courses that support individual and organisational performance.

The team brings together seasoned event professionals with international delivery experience and a strong commitment to the live events sector.

Application instructions

Applicants should email their CV, cover letter, and any supporting qualifications, and include the reference JAM-DXB-DTC-05 in the subject line. Applications without the reference in the email subject may be overlooked.

Additional information

• This is a seasonal position.
• The role is intended to cover the peak operating period, with the option to extend until the end of April 2027.
• The candidate must be legally eligible to work in the UAE.

Desirable experience

• An HSE qualification such as NEBOSH.
• Familiarity with tools such as Hotdocs, Monday.com, Xero, SharePoint, and Halo.
• Prior experience administering or configuring a bespoke operations or workflow platform.