District Manager

Job overview

The District Manager is accountable for achieving or surpassing service targets while overseeing a district of routes. This role reports to the Service Manager. In cases where a service center operates with more than 7 routes, the position is designated as Senior District Manager.

Key responsibilities

• Build and lead a high-performing district by providing ongoing coaching, holding regular meetings, conducting daily check-ins, completing route rides, creating a positive workplace culture, and developing strong working relationships with each route service representative.
• Drive customer loyalty and strong service outcomes through customer visits, audits, new installations, issue resolution, open communication, and customer negotiations.
• Make sure district operations comply with all company policies and procedures, including safety requirements and service standard operating procedures.
• Support retention and business growth by encouraging the district to bring in new customers, increase sales through upselling, cross-selling, and sampling all service or product lines, and maintain a profitable product mix. Track and report competitor activity while overseeing promotions, contests, and ongoing customer relationships.
• Guide the district toward strong performance by communicating changes and policies, organizing routes, maintaining a professional image, expecting the same standard from the team, and working collaboratively with other branch departments.
• Carry out general route duties when needed and operate a delivery vehicle safely in line with all laws and company policies.
• Follow both written and verbal instructions and complete other duties assigned by supervision.
• For Senior District Managers, the role also includes overseeing a service center by securing the facility, managing inventory so routes have adequate supplies, handling deposits and paperwork, and maintaining effective communication with the processing plant.
• Support other service staff as needed based on supervisory direction.

Qualifications and requirements

• Maintain a valid driver’s licence, keep a clean driving record free from chargeable accidents, speeding, safety, or similar violations, and be at least 21 years old.
• Bring strong customer service and route sales capability.
• Communicate clearly in English, both verbally and in writing, follow directions well, manage time effectively, and work well as part of a team.
• Be able to identify colors, sizes, and product types, and accurately count, add, and subtract.
• Hold a high school diploma or comparable experience and be qualified to obtain a driver’s licence.

Work environment and travel

This role requires frequent travel within the branch area. Work may involve driving on public roads, spending time at customer sites, moving between loading areas in an industrial laundry facility, service center, or depot, and working in both indoor and outdoor industrial settings.

Physical requirements

The position involves sitting, grasping, driving, stooping, handling equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, and hearing.

Benefits

• Registered Pension Plan (RPP)
• Extended Health Care and Dental Care
• Life Insurance and Disability coverage
• Accidental Death and Dismemberment (AD&D) coverage
• Sick time
• Employee Assistance Program (EAP)

Additional information

Benefits may differ for roles covered by a collective bargaining agreement. A general overview of the benefits offered for this position is available on the company benefits page.

About the company

The company has served customers since 1889 and is a global leader in uniform and linen rental services, supporting more than 350,000 customers across 13 countries. It focuses on delivering dependable service and practical solutions that help customers operate more effectively. The organization values a diverse workforce and offers opportunities to build a meaningful career with competitive pay, benefits, and room for growth.

Accommodation and hiring conditions

This employer is an equal opportunity organization and considers all qualified applicants without discrimination based on citizenship, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex or pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression. In line with the Accessible Canada Act, accommodation can be provided during recruitment and selection for applicants with disabilities; candidates should contact the branch if special assistance is needed. Employment is subject to successful completion of background screening and a safety-sensitive drug test.

Revision note

This posting was revised on 11/18/2021.