Deskside Support Technician - Level 2

Role Overview

The Deskside Support Technician - Level 2 will be responsible for supporting field operations across one or more locations while maintaining a high standard of technical service. This position acts as an escalation point, delivers VIP support, supports junior colleagues, and helps coordinate day-to-day on-site activities.

Technical Support and Operations

• Carry out IMAC services, including installs, moves, additions, and changes.
• Resolve hardware and software issues through break-fix support for end users.
• Prepare, assemble, and image devices using the standard client build (eCore).
• Support handhelds, rugged mobile devices, laptops, and scanners used on the manufacturing shop floor.
• Handle customer-requested special assignments and project work.
• Perform data gathering and retention tasks connected to migrations and eDiscovery.

Required Qualifications

• Excellent verbal and written communication skills.
• German language ability at C1-C2 level of the Common European Framework of Reference for Languages (CEFR) to work effectively with German-speaking teams and customers.
• Strong diagnostic thinking and problem-solving capability.
• Good knowledge of Microsoft Windows operating systems.
• Practical experience with MS Office and other standard business software.
• Strong customer service skills and confidence in dealing with stakeholders.
• Between 2 and 4 years of experience in deskside or field support roles.
• A+, MCP, MCSE, or a comparable certification is preferred.

Additional Information

The salary offered is up to €65,000. The role is based on-site in Mannheim or Stuttgart. Interested candidates may arrange a discussion for more details.

Eligibility

Applicants should have relevant deskside or field support experience, with the ability to work in Germany and communicate professionally in German at C1-C2 level.