Customer Service Clerk

Role Overview

Napco National is seeking a Customer Service Clerk in Abu Dhabi to support day-to-day order handling, customer communication, and coordination across internal teams to keep fulfilment running smoothly.

Key Responsibilities

• Enter customer orders into the system and ensure they are processed correctly.
• Respond to questions from customers about products, pricing, stock status, and delivery progress.
• Work closely with Sales, Warehouse, Logistics, and Finance teams to support seamless order completion.
• Track order movement and follow up proactively so deliveries are completed on schedule.
• Address customer concerns and escalate unresolved matters when needed.
• Keep customer details and order documentation accurate and up to date.
• Compile daily order summaries and assist with operational reporting.
• Share inventory availability and delivery updates with customers and sales staff.
• Maintain complete records for orders, returns, and credit notes.
• Assist the Accounts team with billing or invoice-related queries.
• Carry out additional tasks assigned by the Customer Service Supervisor or Manager.

Working Relationships

Internal teams: Sales, Warehouse & Logistics, Accounts/Finance, and Production/Planning where relevant.

External contacts: Customers, distributors, and transporters or third-party logistics providers.

Qualifications and Experience

A minimum of a high school qualification is required, along with 1 to 2 years of experience in a similar or related role.

Additional Information

This role is based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates and is a full-time, onsite position.