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About Rosewood Doha

Rosewood Doha is a landmark luxury destination in Qatar, shaped by the beauty of the region’s coral reefs. It combines an ultra-luxury hotel, residences, serviced apartments, dining, wellness, retail and event experiences into one integrated setting. The property features 155 hotel keys, 162 serviced apartments and 276 private residences, along with restaurants, lounges, event venues and curated lifestyle offerings. It is also home to Asaya, Qatar’s first members-only social wellness club, and Rosewood’s Manor Club for Club Room and Suite guests.

Since its opening in July 2025, the property has received several regional and international recognitions, including mentions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism. As part of Rosewood Hotels & Resorts, it represents a modern approach to luxury that blends hospitality with community, lifestyle and experience-led service.

Why You’ll Enjoy Working Here

Rosewood Doha aims to create a workplace where purpose, growth and care go hand in hand. Associates are encouraged to bring their authentic selves, build confidence, develop professionally and contribute to memorable guest experiences. The culture is inclusive, collaborative and focused on long-term development.

Associate Experience

Competitive compensation and benefits
High-quality associate accommodation in prime areas of Lusail and The Pearl
Birthday leave
Personalized development planning and ongoing learning support

Role Overview

The Butler Associate is responsible for delivering refined, attentive and highly personalized service to suite guests. This role requires strong attention to detail, discretion, speed, and a calm approach under pressure. The associate will handle a wide range of guest requests, coordinate with multiple departments, and ensure every interaction reflects the property’s luxury standards.

Key Duties

Work with accuracy, speed and strong attention to detail while staying organized and calm when handling problems.
Provide polished, flexible and professional service at all times while maintaining grooming standards.
Arrive on time, support shift handovers and follow company policies and presentation requirements.
Understand the hotel’s philosophy, values, facilities, daily operations and guest service expectations.
Record daily updates, instructions and important information before ending the shift.
Track guest requests through to completion and make sure all needs are handled to Rosewood standards.
Maintain daily guest logs and hand over any unfinished matters at the end of the shift.
Keep track of guest movement and location throughout the day.
Greet guests at the main entrance based on timing and service needs.
Update guest movement, activity, schedules, food and beverage orders, amenities, room moves and related information in the SAG system as accurately as possible.
Check guests into their suites in line with Front Office procedures.
Provide suite orientation to arriving guests following Forbes, LQA and Rosewood service standards.
Give extra attention to family-occupied suites in a manner appropriate to guest culture.
Handle unpacking and packing of luggage when required.
Coordinate laundry, pressing and dry-cleaning needs with the valet team.
Keep guest rooms and wardrobes tidy and well organized.
Set up fruit baskets and amenities for arrivals and replenish them daily according to guest preference.
Clean and present cutlery, glassware, dishes and napkins in suites before arrival, ensuring all items are folded and placed correctly.
Polish guest shoes according to standards and place shoe trees in each pair.
Deliver newspapers to guest rooms.
Work with the front desk to facilitate express check-in and check-out requests.
Deliver mail and messages quickly and accurately.
Inform Housekeeping of preferred times for daily cleaning and turndown service.
Ensure all departments are informed about guest allergies and food preferences.
Stay fully updated on hotel services, facilities, promotions, menu changes, in-house activities, occupancy levels, arrivals and departures.
Understand suite layouts, room types, décor, in-room equipment and features.
Assist with medical support arrangements when needed.
Know how to care for silverware, chinaware and related service equipment using proper techniques.
Understand the technical features of the suites.
Serve meals and beverages in-suite with proper knowledge and etiquette.
Act as the primary point of contact for guests and the hotel during suite receptions and private dinner events.
Prepare welcome and departure gifts for guests.
Carry out all duties with equal focus and commitment.
Monitor operating supplies and help reduce waste and spoilage.
Maintain a warm, welcoming and friendly atmosphere.
Host guests with grace, courtesy and natural conversation skills.
Serve guests calmly, discreetly and respectfully while observing timing standards.
Support Housekeeping, Concierge, Room Service and Front Office when assistance is needed.
Coordinate room access and service activities with other departments to maximize service while guests are away.
Inspect rooms carefully and report any defects or equipment issues.
Continue to anticipate guest needs and respond promptly regardless of time or workload.

Working Style

This position calls for someone who can remain composed, communicate clearly, and deliver service with discretion and consistency. The role also requires close teamwork, confidentiality and the ability to work with limited supervision.

Additional Information

No salary, stipend, vacancy count, experience requirement, education requirement, or start date was specified in the source information.

Butler Associate

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