Boutique Operations Associate

Role overview

This position supports the Boutique Director in keeping store operations running smoothly and in strengthening boutique performance through accurate, well-organized merchandise handling and inventory control.

Key responsibilities

• Maintain precise stock records at all times and coordinate weekly and monthly cycle counts.
• Keep the stockroom and sales-floor inventory orderly, ensuring the area remains in excellent condition throughout the day.
• Receive shipments from the central warehouse and verify them on arrival.
• Track transfers between boutiques as well as stock moved for commercial activities.
• Handle end-of-season merchandise returns.
• Take part in daily morning team meetings and communicate operational updates such as incoming deliveries and stock movements.
• Assist colleagues with stock requests.
• Share inventory outcomes, consignment concerns, and related matters with the finance team.
• Exchange best practices and operational issues with other stores.
• Represent the brand’s values of entrepreneurship, teamwork, excellence, creativity, and positive impact in day-to-day work.
• Manage and monitor all shipping paperwork and VAT-related documents.
• Help formalize and refresh boutique operating procedures covering stock, cash desk, and security.
• Provide administrative support by arranging couriers, deliveries, and transfers.
• Place store supply orders as needed.
• Support the manager in ensuring full compliance with Richemont processes.

Qualifications

The role is suited to candidates with retail sales experience; experience in jewelry or other high-end luxury sales is preferred. A solid grasp of customer service priorities is important, along with the ability to build trust-based relationships with clients. Strong communication, interpersonal, and computer skills are required, as is the ability to stay detail-focused while managing several tasks at once.

Physical requirements

• Comfortable sitting and standing for long stretches.
• Able to lift boxes weighing up to 20 lb on a regular basis.
• Must be able to reach products stored in cabinets or on shelves.
• Must be able to bend to access items stored in cabinets.
• May occasionally need to use a ladder to retrieve merchandise.
• Able to unpack and lift large boxes containing products.

Benefits

Eligible employees receive a broad compensation and benefits package. This includes company-paid health, dental, drug, and vision coverage; life insurance; disability benefits; and an RRSP with employer matching. Work-life balance is supported through paid time off, maternity leave top-up, employee assistance resources, and volunteer days off to support community involvement.

Compensation note

Pay will be determined according to relevant experience and skills.