Customer Support Executive Intern

About the internship

Prisms is offering an on-site internship for a Customer Support Executive Intern to help schools and colleges that use its ERP software. The position is centered on resolving user issues, assisting with product navigation, managing support requests, and making sure customers can use the platform without disruption.

What you’ll do

• Support schools and colleges using the ERP software.
• Respond to customer questions through phone calls, WhatsApp, email, and the ticketing system.
• Investigate problems and work with the technical team to get them resolved.
• Keep daily follow-up records and close support tickets within the expected timeline.
• Explain product features to users and help them get started smoothly.
• Prepare daily reports on activities and progress.
• Provide on-site training when required.

Who can apply

This opportunity is open to candidates who can join full-time in office, are available for a 6-month internship, can start between 20 June 2026 and 25 July 2026, and are from Karad only. Applicants should have relevant interest and skills. Women looking to begin or restart their careers are also welcome to apply.

Other requirements

• Strong communication skills, with English preferred.
• Comfort with basic computer tasks, including Excel, email, and CRM tools.
• A patient approach and a practical problem-solving mindset.
• Ability to manage multiple customer requests at the same time.
• Previous customer support experience is preferred, but it is not required.
• Candidates from any educational background may apply.

Stipend

The internship offers a stipend of INR 10,000 per month.

Perks

• Certificate
• Letter of recommendation
• Informal dress code

About the company

Prisms is a technology organization working across multiple areas such as ed-tech and finance, and it is actively building several products.