Vendor Manager

About the Company

Roofstock operates an end-to-end platform focused on single-family rental homes, helping investors build wealth through real estate with the support of modern technology. The company has grown to a team of 750+ employees, completed a Series E funding round of $240 million in 2022, and maintains offices in the Bay Area and New York City. Its expansion has included acquisitions such as Stessa, RentPrep, and Mynd, along with a 2025 ownership stake in Casago to broaden support across both long-term and short-term rental investments.

Role Overview

The Vendor Manager plays a key role in developing strong partnerships with third-party maintenance vendors across Roofstock’s single-family home portfolio. The position is responsible for creating and maintaining a vendor network that can support Repairs and Maintenance (R&M), Turn, and Renovation requirements while improving performance through KPIs, SLAs, and operational reporting. This role calls for a strategic, analytical, and relationship-focused professional.

Key Responsibilities

• Build productive, long-term relationships with third-party maintenance vendors.
• Develop and manage a vendor base that can meet R&M, Turn, and Renovation needs.
• Track vendor performance against KPIs and ensure SLA compliance.
• Increase adoption and effective use of the vendor portal.
• Use reporting and analytics to guide operational improvements and decisions.
• Visit markets to assess service quality, strengthen relationships, and evaluate prospective vendors.
• Share vendor performance updates with the network on a monthly and quarterly cadence.
• Spot sourcing shortages, prioritize hiring needs, and bring new vendors into the network.
• Negotiate pricing and create structured rate agreements that support cost control.
• Represent vendor interests internally and help improve communication across teams.
• Support the internal operations team and adapt to changing operational needs.
• Document, manage, and resolve escalations.
• Work collaboratively across functions in a team-based environment.

Qualifications

• At least 5 years of experience building, leading, and scaling vendor relationships.
• Background in residential Repairs and Maintenance field operations.
• Strong analytical judgment for evaluating performance and pricing.
• Solid planning, organizational, and delivery skills, including comfort in high-pressure situations.
• Strong attention to detail.
• Clear communication skills for working with internal teams and external customers.
• Excellent interpersonal ability to collaborate with regional staff, field teams, office teams, executive leadership, and outside customers.
• Ability to thrive in a fast-moving startup environment.
• Comfort with technology and digital tools.
• Experience using reporting to make data-driven decisions.
• Proficiency with Google Docs, Sheets, and Slides for document creation, collaboration, and data handling.

Location and Travel

This role is based in Phoenix, Arizona, and is onsite in Scottsdale, AZ. Travel is required up to 3 days per week, twice each month.

Compensation

The annual base salary range for this role is $80,000 to $90,000. Final compensation may vary depending on experience, skills, interview performance, location, and other job-related factors. Base salary is only one part of the overall compensation package.

Benefits

• Generous PTO policy
• 12 paid holidays
• Volunteer time off
• Paid parental leave
• 401(k) program
• Wellness and home office/cell phone subsidies
• Comprehensive health, dental, and vision coverage, plus additional benefits

Work Authorization and Hiring Conditions

Candidates must be authorized to work in the United States. Visa sponsorship, including H1-B sponsorship, is not available for this position. Any employment offer is contingent on successful completion of a background check.

Equal Opportunity Statement

Roofstock is committed to equal employment opportunity and makes hiring, evaluation, termination, promotion, and training decisions without regard to protected characteristics, including race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical or mental disability, medical condition, gender identity or expression, pregnancy or pregnancy-related condition, marital status, height, or weight.