Terminal Services Officer

About the Company

QantasLink is a long-established regional airline network that links communities and travelers across Australia. It brings together Eastern Airlines, Sunstate Airlines, National Jet Systems, and Network Aviation under one group. With more than 2,500 people across the network, the business offers career pathways across regional operations and the wider Qantas Group.

Role Overview

Network Aviation, a fully owned Qantas Group airline, operates from Perth Airport and provides charter services, passenger transport, freight support, and corporate flying. In this permanent part-time position based in Perth, you will help deliver smooth, high-quality check-in and front-line customer service while also supporting administrative work for Ground Operations.

The role sits in a tightly regulated environment where safety, compliance, and service quality are essential. You will be expected to represent the business with professionalism, warmth, and pride, ensuring passengers receive a consistent experience that reflects the company’s standards and values.

Key Duties

• Manage check-in and passenger service processes efficiently and accurately.
• Provide friendly, professional customer support across terminal operations.
• Assist with administrative tasks that help the wider Ground Operations team run smoothly.
• Work in line with aviation regulations, internal procedures, and safety requirements.
• Contribute positively to team performance and overall operational success.

Experience and Skills Needed

• At least 2 years of experience in a customer service role.
• Clear verbal and written communication skills.
• Comfortable using multiple software systems, including Microsoft Office and internal business applications.
• Strong teamwork mindset and willingness to collaborate.

What Qantas Offers

• Structured support from day one through on-the-job coaching and formal learning.
• Opportunities for career growth across Qantas and its wider network.
• Access to employee rewards, including discounts on shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment.
• Salary packaging options such as motor vehicles, eligible portable electronic devices, and professional memberships.
• Heavily discounted air travel for employees, family, and friends, plus special deals on accommodation and holidays.
• Flexible leave benefits, including 18 weeks of paid parental leave and the option to buy additional leave for eligible staff.
• Wellbeing support through mental health resources, a wellbeing app, and tailored nutrition planning.

Eligibility

Applicants must have the right to work in Australia or New Zealand without any restrictions and without the need for sponsorship. The employer also welcomes candidates who may need workplace support or access arrangements.

Additional Information

Qantas is an equal opportunity employer and values diversity and inclusion in its workplace. Applications close at 11:59 pm on Sunday, 12 July 2026.