Technical Support Engineer

About the company

Team Computers is a long-standing IT solutions partner that connects business requirements with technology services. Established in 1987 by Ranjan Chopra, an IIT Kanpur alumnus, the organization has grown into a major IT services provider and is recognized as a Great Place to Work.

Over the past 37 years, the company has built a wide presence with 25+ offices in India, 4,000+ employees, 750+ service locations, and more than 2,500 customers served. It operates with a turnover of 4,000+ Cr and brings together people who enjoy building, solving, and expanding what technology can do.

Role summary

The opening is for a Technical Support Engineer based in Bengaluru, at Service RD, Kadubeesanahalli. The role follows a 6-day workweek and a general shift schedule.

Key responsibilities

• Assess hardware and software issues and determine suitable fixes.
• Investigate technical problems and identify root causes.
• Diagnose defects and carry out repairs where needed.
• Resolve connectivity and network-related concerns.
• Install, set up, and configure hardware as well as software.
• Interact with end users to understand their issue quickly and accurately.
• Share prompt and precise updates with users.
• Guide customers step by step until the issue is resolved.
• Follow up to confirm that the reported issue has been fully closed.
• Replace or repair components when required.
• Assist with deployment of new applications.
• Create and maintain procedural support documentation.
• Handle several support cases simultaneously.
• Evaluate and test emerging technologies.
• Manage the asset lifecycle from initial issue to e-waste disposal.
• Keep support records in the ticketing system and provide resolutions.
• Support remote troubleshooting for work-from-home issues.
• Apply knowledge of government bonding rules where relevant.

Requirements

• Previous experience in technical support, desktop support, or a closely related function.
• Practical experience working on Windows and Apple-based systems.
• Working familiarity with computer peripherals.
• Basic understanding of hardware and networking concepts.
• Ability to troubleshoot remotely and explain steps clearly to users.
• Strong customer-focused approach.
• Any bachelor’s degree.

Additional information

The salary range for this role is INR 2,00,000 to INR 4,00,000 per year. The employer is open to any graduate. Interested candidates were asked to share their CV by email.

Contact note

The source listing included an email address for applications. No external site references are included here.