Student Support Officer | Digital Learning & Engagement

Role Overview

Ashfield College in Dublin is looking for a Student Support Officer focused on digital learning and student engagement. This permanent, full-time onsite role reports to the Principal and Senior Systems Administrator. The position is designed for someone who can support students in both blended/online and classroom settings, helping them stay connected, confident, and on track throughout the academic year.

The role also combines administrative and IT support responsibilities to help the school run smoothly. The college is seeking a dependable, organised, compassionate professional with strong communication skills, a customer-first mindset, and a genuine interest in helping learners succeed.

Organisation Background

Ashfield College is recognised in Ireland for its long history of helping Leaving Certificate students achieve strong academic outcomes through high-quality teaching and personalised support. Since joining City Education Group in 2011, it has expanded its educational pathways across second-level, professional, higher, and international education. It is now part of the global Planet Education Network (PEN), which supports continued innovation and international collaboration.

Key Duties

The successful candidate will serve as a main contact point for blended and online learners, maintaining positive relationships and providing steady guidance during the school year. They will use learner analytics to monitor progress, participation, wellbeing, and the overall student experience, while also creating a confidential and supportive space for students to raise concerns.

Responsibilities include tracking engagement and attendance, producing weekly attendance reports, preparing student profiles for teachers, and sharing relevant updates with staff. The role also involves coordination with students, parents, teachers, and administrative colleagues to ensure clear communication and a consistent experience for all learners.

In addition, the officer will make sure students can access the required systems and materials, such as Moodle, VSware, the school app, live classes, recorded lessons, and subject manuals. They will help set up and monitor live online classes, manage recorded class content and digital resources in Moodle, and provide first-line technical support for issues involving learning platforms, devices, software, and virtual classrooms.

Day-to-day work also includes answering enquiries quickly and professionally, attending IT department meetings, contributing to improvements in systems and support processes, and assisting with group-wide projects during school holiday periods. Any other reasonable duties assigned by management may also form part of the role.

What the College Is Looking For

This role calls for someone who is strongly committed to student success, able to build positive relationships, and comfortable working with students, parents, colleagues, and other stakeholders. Excellent verbal and written communication, empathy, patience, and a calm, approachable style are important.

The ideal candidate will be highly organised, accurate, and able to juggle multiple priorities in a busy environment. They should be able to work independently, contribute well in a team, and take a proactive, practical approach to solving problems. Strong digital confidence is essential, including familiarity with online learning tools such as Moodle and virtual meeting platforms like Microsoft Teams or Zoom. Discretion, confidentiality, and the ability to manage sensitive information professionally are also required.

Desirable Background

While not essential, experience in education, student support, customer service, or pastoral care would be valuable. Previous involvement with online or blended learning programmes is also beneficial. Additional advantages include experience supporting operating systems and routine troubleshooting, familiarity with student information systems such as VSware, and hands-on exposure to device, access, and network connectivity issues, including Wi-Fi, LAN, VPN, DNS, DHCP, and secure authentication.

The college would also welcome candidates who can identify, resolve, or escalate technical problems efficiently and who are eager to learn new technologies while helping develop digital learning services further.

Key Attributes

The preferred candidate will be student-centred, compassionate, patient, adaptable, resilient, and confident with technology. A genuine desire to help learners reach their potential is central to success in this role.

Package and Working Details

This is a full-time, permanent onsite position in Dublin, County Dublin, Ireland. The salary is €33,000. The role begins immediately or on 4th August 2026, depending on the outcome of the appointment process. A competitive salary and benefits package is mentioned, with final terms dependent on experience.

Application Requirements

Applicants are asked to provide a CV outlining relevant experience and achievements, along with a cover letter explaining their suitability for the role and motivation for applying.