Social Media Support Executive
Bengaluru, Karnataka, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- 225 000 à 500 000 INR par an
- Ouvertures
- 1
- Publié
- il y a 4 heures
- Mode de travail
- Au bureau
- Éducation
- Tout diplômé
- Admissibilité
- Any graduate can apply for this role.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role overview
This position is for a customer-oriented Social Media Support Executive who will assist users through social platforms and provide technical help where needed. The role combines customer service with basic-to-intermediate troubleshooting across devices, systems, and connectivity issues.
What the job involves
- Reply to customer questions and concerns raised through social media channels.
- Diagnose and guide users through problems related to printers, PCs, tablets, networks, and operating systems.
- Support users on Windows, macOS, Android, and iOS environments.
- Provide clear, step-by-step solutions that are easy for customers to follow.
- Handle multiple ongoing conversations while keeping responses accurate and timely.
- Maintain a professional tone and ensure communication reflects the brand voice.
Required strengths
The right candidate should have strong written communication, a problem-solving mindset, and the ability to troubleshoot technical issues effectively. Experience in social media interactions, customer handling, and multitasking will be valuable for success in this role.
Additional details
Contact number provided for this opportunity: 9886873592.