Service System Navigator

The role

The Service System Navigator is a leadership position located within each Orange Door site. Reporting to the Hub Manager, this role focuses on bringing local partners together around shared priorities and identifying new ways to work with services so people seeking safety and support can access the right help. It is responsible for building and maintaining service interface arrangements with key organisations across the local network, following statewide guidance.

Working closely with the Hub Manager, Practice Leaders, local service partners and governance groups, the Service System Navigator helps improve access to services and the ability to respond effectively to diverse communities. The role also assists practitioners within The Orange Door to provide joined-up, integrated service responses and takes the lead in spotting and resolving interface issues between services in the local area.

Key accountabilities

• Create and sustain service interface agreements, local arrangements and operating protocols with important services across the local area and the wider service network.
• Work in partnership with the local service sector to find ways to close service gaps and address challenges linked to service delivery.
• Track service engagement, connection activity and service capacity, then identify current and emerging barriers and respond with practical solutions.

Additional information

A Working with Children Check is required for this position. Guidance on how to obtain this check is available through the relevant Victorian government information page. For full details on the role requirements and other conditions, candidates should refer to the position description.

Application requirements

Applicants should submit their interest online and include a CV and a cover letter of no more than two pages that explains how their experience matches the key selection criteria. Candidates must be an Australian citizen, permanent resident, or hold a valid work permit or visa, and work eligibility will be verified during recruitment. The preferred applicant will also need to complete pre-employment screening, including a national police check and misconduct screening.

Recruitment process

For details about working with the department and the recruitment process, candidates should refer to the organisation's jobs information page.