Scheduling Coordinator (Spanish Fluency Preferred)

About Us

We are a dedicated team focused on deep thinking, rapid execution, high-quality work, and a customer-centric philosophy. Our long-term vision is to revolutionize healthcare experiences. The founding team possesses extensive expertise in medicine, product development, operations, and engineering, with a proven track record of building successful products and scaling companies to significant valuations and user bases.

Our core mission is to empower physicians by simplifying the establishment, operation, and growth of their practices. Concurrently, we engage directly with patients to thoroughly understand their injuries and treatment histories, enabling physicians to concentrate on delivering care.

Our team comprises builders, physicians, and operators with substantial combined experience in both healthcare and technology. This includes over three decades of practical experience managing successful independent practices across various settings, such as urgent care and surgical centers.

Furthermore, our team members have been instrumental in launching and shaping products utilized by billions of users at prominent companies like Meta, Dropbox, Instagram, Coda, and Nomad.

Traction

• We have achieved significant product-market fit, generating $4 million in Annual Recurring Revenue (ARR) in under 14 months, and our current pipeline indicates we are on track to reach our 2026 ARR goal of $18 million.
• The company is profitable and supported by leading venture capital firms specializing in the healthcare sector.
• We are actively seeking a versatile individual to join us in scaling our operations to serve hundreds of customers. This role is ideal for someone eager to take full ownership of products, processes, or the company's growth from inception to maturity.

About The Role

We are looking for a Scheduling Coordinator to act as a primary liaison for our customers. The main focus of this role will be to expertly manage and optimize appointment scheduling, ensuring seamless and professional communication among all involved parties. You will be crucial in delivering an outstanding experience for both patients and partners, with a strong emphasis on meticulous organization and accuracy.

This position is perfectly suited for individuals who excel in dynamic, fast-paced settings, possess strong customer-facing skills, enjoy tackling logistical challenges, demonstrate exceptional attention to detail, and are enthusiastic about adopting new technologies to enhance healthcare operations. This role offers opportunities to develop communication expertise, gain insights into healthcare systems, and make a direct impact on the quality of patient care.

Our company is headquartered in San Francisco, California. This role does not involve any travel requirements. We operate under a hybrid work model, requiring 1-2 days per week in our Toronto office. There is a potential to transition to a fully remote arrangement following successful onboarding and the achievement of performance benchmarks.

The anticipated annual compensation for this position ranges from $50,000 to $70,000 CAD, commensurate with experience.

What You Will Do

• Effectively manage complex appointment schedules in accordance with established service standards, ensuring all stakeholders are kept informed and synchronized.
• Engage in professional and empathetic communication through phone, email, and our digital platforms, in both English and Spanish.
• Gather and confirm all necessary information from external parties to facilitate the scheduling of consultations and follow-up appointments.
• Promptly escalate any urgent scheduling requirements or conflicts to the operations team.
• Maintain accurate and up-to-date records in our systems for all relevant documentation.
• Proactively identify inefficiencies in workflows and propose enhancements to improve overall productivity.
• Collaborate closely with the operations team to guarantee a smooth and positive patient experience.

You Might Be a Good Fit if You

• Possess 1-3 years of experience in a customer-facing capacity within a healthcare or startup environment.
• Demonstrate excellent written and verbal communication skills, enabling confident interaction with both patients and healthcare professionals.
• Enjoy resolving complex problems and untangling intricate scheduling arrangements.
• Exhibit a high degree of attention to detail and a commitment to accuracy in all tasks.
• Are proficient with modern digital tools and eager to learn new software applications.
• Can maintain a professional demeanor and empathetic approach during sensitive or high-pressure situations.
• Express a keen interest in healthcare operations and a desire to contribute to an innovative, technology-driven team.
• Are reliable and highly organized, with strong capabilities in time management.

Nice To Have But Not Required

• Previous experience in scheduling, care coordination, or administrative roles within the healthcare sector.
• Familiarity with medical or legal terminology.
• Exposure to scheduling software, Electronic Health Record (EHR) systems, or Customer Relationship Management (CRM) platforms.
• An academic background or a strong personal interest in healthcare, public health, or related fields.