Sales Support Specialist -ER

About the Company

Daikin Middle East & Africa is part of Daikin Industries Ltd. and is recognized as a major supplier of heating, cooling, ventilation, air purification, and refrigeration technologies. The business develops, manufactures, and launches a wide range of products and customized solutions for homes, businesses, and industrial users across Europe, the Middle East, and Africa. The region employs more than 12,000 people across over 59 consolidated subsidiaries and operates 12 large manufacturing sites in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. The organization’s purpose is to create sustainable, effective solutions that support a better climate for future generations, powered by its people.

Role Overview

The Sales Support Specialist (Saudi Talent) position is based in Dammam and focuses on providing day-to-day administrative and operational assistance to the sales team. The role helps ensure sales activities and customer-related workflows run smoothly, while maintaining accurate records, preparing reports, handling inquiries, organizing documentation, and strengthening overall sales efficiency.

This position also supports accounts receivable operations by tracking unpaid balances, following up with customers, addressing billing issues, and keeping financial records up to date. By working closely with internal teams and customers, the role contributes to smooth operations, better customer experience, and business goal achievement.

Key Responsibilities

• Support the sales team with administrative and operational tasks.
• Collect, maintain, and review sales data and performance reports.
• Handle customer and prospect queries promptly and professionally.
• Arrange sales meetings, conferences, and related events.
• Assist sales staff with presentations, sales collateral, customer orders, and contract papers.
• Organize and safeguard sales files, records, and documents.
• Coordinate with internal teams to keep sales processes aligned and communication clear.
• Reach out to customers about overdue payments and collection follow-up.
• Help resolve payment concerns and support payment plan arrangements where needed.
• Track accounts receivable balances and monitor outstanding amounts.
• Enter and update payment details in financial systems.
• Respond to customer questions regarding invoices, payments, and account information.
• Partner with Finance and other teams to close billing and payment gaps.
• Prepare and review aging reports to identify overdue accounts and assist with collections.

Requirements

• A diploma or bachelor’s degree in business administration, accounting, finance, or a related discipline is required; knowledge of HVAC, mechanical, or electrical industries is considered an advantage.
• Between 2 and 5 years of experience in sales administration, customer service, accounts receivable, sales support, or a similar role.
• Strong working knowledge of Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Excellent customer service, communication, interpersonal, and relationship-building skills.
• Strong organization, time management, and multitasking capabilities.
• High attention to detail and a strong focus on accuracy.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Good skills in call handling and customer follow-up.
• A positive mindset and a strong commitment to service quality and customer satisfaction.

Work Culture

The company emphasizes a supportive environment built on trust, creativity, and continuous improvement. Employees are encouraged to learn, grow, and contribute to a workplace culture that values diversity, inclusion, and strong teamwork.

Additional Information

This role is intended for Saudi Talent and is based in Dammam, Saudi Arabia. It is a full-time, on-site position.