Sales Coordinator | Al-Futtaim Automotive - BYD | KSA

Role overview

Al-Futtaim Automotive is looking for a detail-oriented and commercially minded Sales Coordinator to manage the operational flow of the showroom sales process in Saudi Arabia. This role supports the sales team from booking through delivery, ensuring documentation is accurate, customer handovers run smoothly, and coordination between Sales and support functions remains strong.

The position is central to protecting conversion rates, shortening delivery timelines, and keeping CRM and ERP records accurate. It contributes directly to showroom efficiency, customer experience, and the achievement of monthly sales goals in a busy automotive retail setting.

About the employer

Founded in the 1930s, Al-Futtaim Group has grown into a large privately held regional business with headquarters in Dubai, UAE. The group operates across automotive, financial services, real estate, retail, and healthcare, with more than 35,000 employees in over 20 countries across the Middle East, Asia, and Africa. It works with more than 200 globally respected brands and is guided by values of respect, excellence, collaboration, and integrity.

Al-Futtaim Automotive is a key division of the group and operates across 10 countries in the Middle East, Asia, and Africa. Its business spans distribution, manufacturing, leasing, and aftersales, representing well-known automotive brands and aiming to deliver innovative mobility solutions and premium omnichannel experiences.

Responsibilities

• Coordinate the day-to-day sales activities in the showroom and provide organized administrative assistance to Sales Consultants and the Sales Manager.
• Prepare quotations, sales orders, proforma invoices, and delivery paperwork accurately and within required timelines.
• Keep an up-to-date view of vehicle stock, allocation, and sales pipeline status in collaboration with the inventory team.
• Monitor the time taken from booking to delivery and help remove issues that delay customer handover.
• Maintain customer records, lead updates, and pipeline information in the CRM system.
• Follow up on inquiries, bookings, test drives, and any outstanding documents needed to complete a sale.
• Ensure customer data remains complete, accurate, and aligned with internal data standards.
• Support communication with customers throughout the sales journey to help deliver a premium showroom experience.
• Work with Finance on payment confirmations, deal approvals, and closing documentation.
• Coordinate with Registration, Insurance, and Logistics teams to ensure deliveries are timely and compliant.
• Partner with Aftersales and PDI teams to make sure vehicles are ready by the planned handover date.
• Serve as the main coordination link between the showroom sales team and back-office support functions.
• Prepare daily, weekly, and monthly reports covering bookings, deliveries, stock, and target progress.
• Support forecasting, dashboard updates, and commercial reporting for the Sales Manager.
• Keep CRM and ERP data accurate so management reporting remains reliable.
• Track KPIs related to documentation turnaround, delivery timelines, and conversion performance.
• Ensure all transactions follow company policies, brand standards, and KSA automotive rules.
• Maintain proper records, audit readiness, and internal control compliance.
• Support internal audits and brand inspections for showroom compliance.
• Assist with promotional campaigns, showroom events, and customer engagement activities.
• Help coordinate product launches, test drive events, and seasonal sales initiatives.
• Support the preparation of customer-facing materials and overall showroom readiness.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a similar discipline.
• Diploma holders with substantial experience in automotive sales coordination may also be considered.
• 1 to 4 years of experience in sales coordination, sales support, or dealership operations.
• Experience in the automotive sector is strongly preferred.
• Practical exposure to CRM systems, ERP platforms such as SAP, Oracle, Autoline, Kerridge, or similar tools, and sales reporting systems.
• Familiarity with vehicle registration, insurance, and delivery procedures in Saudi Arabia is an added advantage.
• Knowledge of automotive finance and insurance coordination is beneficial.
• Strong organization and multitasking ability to handle a high volume of transactions.
• Clear communication and strong interpersonal skills for working with customers and internal teams.
• Careful attention to detail in documentation and data entry.
• Good coordination skills across Finance, Logistics, Registration, and Aftersales.
• Comfort using Microsoft Excel, Word, and PowerPoint for reporting and presentations.
• Customer-first approach with ownership and problem-solving mindset.
• Ability to work under pressure, meet deadlines, and support month-end closing activities.

Additional information

Job requisition ID: 177861.

This is a full-time, on-site role based in Saudi Arabia.

The posting does not specify salary, number of openings, start date, or application deadline.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major regional automotive business with operations across multiple countries. Its activities include distribution, manufacturing, leasing, and aftersales, along with representation of several internationally recognized vehicle brands. The company focuses on customer-centric service, innovation, high standards of quality, and a broad portfolio of mobility solutions ranging from passenger vehicles to commercial and industrial equipment.

The business is supported by a large and diverse workforce and offers opportunities for growth across the career path.