Sales Associate

About the Brand

Kate Spade New York, founded in 1993 with a first collection of six must-have handbags, has grown into a vibrant and optimistic global lifestyle brand. The company creates distinctive products for everyday life, including handbags, apparel, jewelry, footwear, home décor, and more, and is known for its bold design language and heritage. It also sits within the Tapestry group of brands, a global portfolio focused on expanding what is possible.

Role Overview

The Sales Associate will act as a trusted style advisor, helping customers choose products that fit their taste and lifestyle. The role focuses on understanding each shopper’s personal style and showing how Kate Spade pieces can be blended into their existing wardrobe.

Customer Engagement and Styling

• Welcome customers in a warm, confident manner while demonstrating strong product knowledge.
• Listen carefully to shopper needs and ask relevant follow-up questions to better understand what they are looking for.
• Offer styling guidance, recommend complementary items, and help build complete outfits or looks.
• Use creative approaches to present different ways a product can be worn and encourage customers to try new styles.
• Support customers through their buying decisions and deliver a smooth checkout process.
• Confirm and celebrate the customer’s selections while encouraging repeat visits.

Sales and Operational Focus

• Contribute to business results by building strong customer relationships and communicating the brand story effectively.
• Develop strong knowledge of the brand and the features of products across all categories.
• Support day-to-day store operations, including keeping the stockroom organized and handling POS transactions accurately.
• Participate in open, constructive feedback exchanges with the team.

Requirements

• Strong selling ability with excellent communication and people skills.
• Previous experience in a retail setting.
• Ability to manage multiple tasks, prioritize effectively, and work well in a team.
• Interest in social media and openness to learning omni-channel and virtual selling methods.
• Good command of English, or local language proficiency as required by the market.
• Availability for a flexible schedule based on business needs, including nights, weekends, peak trading periods, busy seasons, and public holidays.

Additional Information

This overview is intended to describe the role and its main duties. It is not a complete list of every performance expectation associated with the position.