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Remote Customer Service - Product Support
Remote · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- USD 25 – USD 45 / hour
- Ouvertures
- 1
- Publié
- il y a 1 semaine
- Work mode
- Travaillez à domicile
- Eligibility
- Candidates interested in a full-time remote customer support role may apply. Prior experience is preferred but not essential.
- Resume
- Required to apply
Description de l'emploi
Role Overview
This position is for a home-based customer service and product support professional who will assist customers for a team operating from Chelsea, Massachusetts. The pay offered for this role is $25 to $45 per hour.
What You’ll Do
- Respond to customer queries through phone, email, and chat, delivering prompt and correct help for product-related questions and problems.
- Identify and resolve technical issues, while walking users through practical troubleshooting steps.
- Record customer conversations and outcomes accurately in the CRM platform.
- Work with internal departments to route and close more complex cases efficiently.
- Share customer feedback that can help improve product functionality and the overall support experience.
Skills and Profile
The ideal candidate should bring strong communication skills, solid problem-solving ability, and a customer-first mindset. Experience in customer support or product assistance is helpful, though it is not a strict requirement.
Benefits
- Flexible scheduling with a remote work setup.
- Competitive hourly compensation with bonus opportunities.
- Training support and continued guidance on the job.
- Access to health, dental, and vision insurance options.
- Paid leave and public holidays.
Additional Information
This role is based out of Chelsea, Massachusetts, and is offered as a remote full-time opportunity.