People Operations Specialist

About Fay

Fay is working to make nutrition a core part of preventive care, with the goal of improving health outcomes while making care more accessible and affordable at scale. The company is building AI-enabled infrastructure to reimagine preventive healthcare.

It operates as a three-sided marketplace that brings together providers, patients, and payers to modernize how preventive care is delivered. Its business-in-a-box platform helps dietitians offer high-quality, lower-cost nutrition care, supports patients in managing their health, and gives payers a way to build healthier member populations. Nutrition is the starting point, with the platform designed to grow into additional areas of preventive health and wellness.

The company is backed by investors including General Catalyst, Forerunner, 1984, and Goldman Sachs.

About the Role

This position is part of the founding People Team and reports to the People leader. The role is central to keeping people operations running smoothly, responding to employee needs, and helping establish the People foundation for a rapidly scaling organization.

It is an individual contributor position suited to someone who is highly organized, detail-focused, comfortable handling multiple priorities, and motivated by being a trusted resource for employees. The ideal person enjoys bringing structure to ambiguity and is committed to creating a strong employee experience.

What You Will Do

• Act as the first point of contact for employee questions about benefits, policies, and general People topics across NYC, SF, and remote teams.
• Support employee engagement and culture-building efforts, including events, recognition programs, and internal communication.
• Help create a smooth and positive experience for employees throughout their journey with the company.
• Manage day-to-day People Operations work such as payroll, benefits enrollment, leave tracking, and maintaining accurate HRIS records.
• Spot process gaps or inefficiencies and contribute to simple, scalable improvements.
• Develop and maintain playbooks, documentation, and internal FAQs to support consistency as the organization grows.
• Coordinate onboarding improvements from offer acceptance through the first 90 days of employment.
• Handle offboarding activities, including exit logistics, documentation, and knowledge transfer.
• Work closely with managers and leaders on performance-related processes, organizational changes, and team support needs.
• Support compliance with employment laws and regulations across multiple states.
• Prepare reports and help track People Operations metrics such as headcount and time-to-hire.

Required Qualifications

• At least 3 years of experience in People Operations, HR, or a closely related role within a startup or fast-growing company.
• Strong organizational skills, careful attention to detail, and reliable follow-through.
• Comfort using HRIS tools and other People Operations systems.
• Excellent written and verbal communication skills, with a service-minded approach to employee support.
• Ability to manage sensitive and confidential information with discretion and good judgment.
• Comfort working in a fast-moving environment where priorities can shift and processes are still being developed.
• Based in NYC or San Francisco and able to work from the office on a hybrid schedule.

Preferred Qualifications

• Experience with benefits administration, leave management, or basic employment compliance.
• Familiarity with HRIS and payroll platforms such as Rippling, Greenhouse, or Gem.
• Background in healthcare, marketplace, or operations-focused environments.

Compensation

The expected salary range for this role is USD 100,000 to USD 130,000 per year.

Equal Opportunity

Fay is an equal opportunity employer and is committed to building a diverse and inclusive workplace for all employees.