People & Culture Manager (Learning & Development)

Company Overview

Fairmont Kea Lani sits on Maui’s south shore in Wailea and is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. Set along Polo Beach across 22 acres of tropical grounds, the property is known for Hawaiian cultural experiences and warm, personalized service rooted in the spirit of Aloha.

The workplace culture encourages growth and connection through team activities such as full-moon hikes, beach cleanups, appreciation lunches, and birthday holidays. Employees are invited to build both professional and personal development while working in a place they value.

Role Summary

The People & Culture Manager with a Learning & Development focus helps drive colleague engagement, leadership growth, and service culture across the hotel. The position combines program administration with the design, delivery, and facilitation of learning experiences that strengthen operational capability and support career development.

Working with department leaders and the People & Culture team, the role ensures training efforts match business priorities, Fairmont brand expectations, and the hospitality culture specific to Hawaiʻi. It also plays an important part in preparing future leaders and giving colleagues the tools and confidence needed to create excellent guest experiences.

Compensation: The annual salary range for this role is $80,000 to $90,000.

Key Responsibilities

Training and learning initiatives include designing, rolling out, and reviewing programs for leaders and colleagues across departments. The role also involves building an annual learning journey aligned with property priorities, brand programs, and leadership goals, as well as creating and delivering sessions on leadership, service culture, compliance, and professional development.

For onboarding, the manager leads the hotel’s new colleague orientation, helps introduce team members to the resort’s culture and core values, and works with department leaders to ensure functional onboarding plans are effective. The introductory review process is also overseen in this role.

Leadership development is another major focus. The position facilitates programs for supervisors, managers, and emerging leaders, supports internal career growth initiatives, and coaches leaders on communication, performance management, and team development.

To support service culture and guest experience, the manager reinforces Fairmont service standards through training, works with operational leaders on guest experience improvement, and helps run recognition efforts such as the Onipa’a Recognition Committee. The role also delivers colleague training on items such as the Fairmont Service Promise and service culture topics.

Compliance duties include ensuring required safety and harassment prevention training is completed, while maintaining accurate training records, certification tracking, and learning system reporting.

The role also monitors participation, completion data, and training results, shares insights with People & Culture leadership, and supports the organization of learning tools and development resources. It also evaluates whether training is effective and helps identify future learning gaps.

Collaboration with department leaders is central to the job. The manager supports learning-needs assessments, coaches colleagues and leaders as needed, contributes to talent development strategies, and helps maintain a positive, energetic learning environment. The position also requires strong colleague service, knowledge of resort policies, and a calm, courteous approach in all interactions.

In the Management In Training program, the manager oversees the hotel’s Inspire program, coordinates structured learning, arranges rotations and mentorships with leaders, and tracks participant progress toward future leadership readiness.

For succession planning and talent development, the role partners with the Regional Director of P&C and department leaders to build internal leadership pipelines, identify high-potential colleagues, and create individualized growth plans for future leadership positions.

Communication and engagement support includes helping manage colleague communication platforms and ensuring training schedules, learning opportunities, recognition initiatives, and key People & Culture updates are shared clearly and in a timely way.

Schedule

Because this is a hospitality role, work schedules can vary and may include overnight shifts, weekends, and holidays depending on hotel demand.

Qualifications and Experience

The role requires strong English communication skills, both spoken and written, to work effectively with colleagues and leaders at all levels. Candidates should bring strong facilitation, presentation, and workshop delivery abilities, along with the confidence to engage both small groups and large audiences.

Applicants should be able to create professional learning materials, visual aids, and training guides, and should be highly proficient in PowerPoint as well as Word, Excel, and Outlook. Strong relationship-building skills, coaching ability, organization, technical record-keeping, multitasking, attention to detail, and time management are also important.

The position calls for someone who can work independently, prioritize tasks, and ask for clarification when needed in a fast-paced, high-volume setting.

Preferred background includes 2 to 4 years of experience in training, learning and development, human resources, or hospitality roles with training responsibilities. Hotel or hospitality operations experience is considered helpful, as is experience leading onboarding, training, or team development sessions.

Certifications and professional credentials such as SHRM, PHR, Franklin Covey, or hospitality leadership programs are considered advantageous.

A bachelor’s degree in HR, Hospitality, Organizational Development, Education, or a related field is preferred, though equivalent leadership experience in hospitality or training environments may also be considered.

Additional Information

Applicants must have valid proof of authorization to work in the United States under the Immigration Reform and Control Act of 1986. The role does not provide work visa sponsorship, and applications that do not meet this requirement will not be reviewed.

The organization emphasizes diversity and inclusion and aims to attract, recruit, and promote diverse talent.

Fairmont is part of Accor, a global hospitality group with more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations worldwide. The company highlights growth opportunities, responsible hospitality, and meaningful impact on guests, colleagues, and the planet.

Hospitality is described as work from the heart.

Benefits

The benefits package includes medical, vision, and dental coverage, plus extended benefits such as basic insurance, TDI, and long-term disability for regular full-time and part-time employees. Additional perks include a 401(k), one complimentary duty meal for employees working more than 6 hours per shift, food and beverage discounts at Fairmont Kea Lani, wellness offerings, discounted rates through an Accor employee card, learning programs through the Academies, development opportunities within the property and globally, and participation in corporate social responsibility initiatives.