Officer - Marina Operations Support

Role Overview

This position supports the efficient, safe, secure, and environmentally responsible running of assigned marina facilities. The role focuses on applying strong operational standards, well-defined procedures, and continual process improvement across day-to-day marina activities.

Key Responsibilities

• Oversee marina management activities and provide direct supervision where needed.
• Prepare budget estimates and monitor progress, costs, and operational performance.
• Handle permit and licensing needs, and support contractor selection for facility maintenance and operations.
• Apply quality control measures and LEAN-based practices to improve consistency, efficiency, and overall marina performance in line with the wider marina management strategy.
• Coordinate marina services, including operating systems, maintenance workflows, repairs, upgrades, custodial work, and security functions.
• Work with internal teams to schedule and coordinate maintenance so that staff and equipment are used effectively.
• Recommend better operating approaches, equipment, and methods that can reduce costs while improving service quality, safety, and efficiency.
• Support the creation of contract scopes and technical specifications.
• Administer facility service agreements related to maintenance activities.
• Ensure the marina remains clean, orderly, and in line with standards through site-based audits and follow-up actions.

People Management

• Carry out regular performance reviews, share actionable feedback, and support individual development goals.
• Promote teamwork and collaboration across the team to strengthen overall output.
• Balance workloads appropriately to help prevent burnout and maintain productivity.

Stakeholder and Tenant Coordination

• Liaise with government authorities and strategic partners as required.
• Follow up on projects in the Al Dhafra region.
• Handle customer complaints and work toward practical resolutions.
• Contribute ideas and actions that help address operational challenges and improve outcomes.
• Support marketing initiatives aimed at attracting new tenants.
• Work to maintain high customer satisfaction levels.
• Track and follow up on contract renewals.
• Keep regular communication with tenants to understand and meet their needs.
• Plan tenant appreciation and community-building activities at the marina.
• Monitor lease expiry timelines and manage renewals to support tenant retention.
• Maintain accurate leasing documentation, including agreements, occupancy reports, and customer communication records.
• Assist with marina software used for bookings, billing, and leasing.
• Prepare regular updates for the Marina Manager on occupancy, leasing activity, and marketing efforts.
• Ensure tenants comply with marina rules and regulations.
• Work closely with the marina operations team to keep the site safe and clean.

Qualifications

A high school diploma or equivalent is required.

Additional Information

The role involves supporting marina operations, maintenance oversight, tenant coordination, reporting, and customer service activities at the Abu Dhabi location.