Medical Administrator

Role overview

This role is focused on helping medical department heads, administrative teams, and clinicians keep day-to-day operations running efficiently while supporting strong quality outcomes, patient safety, patient satisfaction, and overall clinical performance.

Core responsibilities

• Support physician privilege and credentialing processes by reviewing qualifications and experience, and help identify risks before initial privileges are finalized.
• Help build and sustain a professional working culture that reflects the hospital’s values, vision, and expected clinical standards.
• Drive consistent improvement in clinical outcomes and patient experience through audit reviews, monitoring mortality and morbidity trends, promoting evidence-based practice, and considering patient feedback.
• Coordinate with department heads and senior leaders to strengthen multidisciplinary teamwork and improve systems continuously.
• Partner with clinicians to develop new protocols and guidelines grounded in evidence-based practice so clinical standards remain consistent across the organization.
• Ensure medical records are properly maintained, current, and completed consistently by doctors.
• Handle patient complaints within the required timeline, take part in investigation committees, and share recommendations with senior leadership.
• Advise the Medical Director and Vice President of Physician Affairs on doctor performance, professional conduct, and adherence to medical standards.
• Make sure there is a strong appraisal process for medical staff using performance data such as audit findings and complaints.
• Ensure doctors’ professional standards and indicators remain aligned with international benchmarks.
• Work with the Coordinator and HR Manager to address concerns related to conduct and performance through appropriate measures ranging from retraining to dismissal where necessary.
• Oversee effective clinical audit systems, review results against benchmarks, complete reporting, and support action plans aimed at top-quartile performance.
• Identify preventable deaths and morbidity cases, ensure corrective action is taken, and help resolve concerns tied to individual clinical practice.
• Lead implementation of JCI and CBAHI standards for healthcare delivery.
• Work with the Director of Nursing and Governance to embed governance priorities, especially those related to infection control.
• Ensure proper arrangements for deceased and bereaved patients and families.
• Ensure blood transfusion and tissue transplantation processes follow national standards.
• Identify modern ways of working based on evidence-based practice to support continuous improvement.
• Review existing department processes and help develop new workflows for smoother operations.
• Build and maintain productive relationships with insurance companies and MOH hospitals to support effective communication and strong patient-care systems.
• Perform other duties assigned by the Medical Director or Vice President of Physician Affairs, with the job scope reviewed regularly against performance objectives.
• Take part in person-centered care initiatives and help improve the patient experience through compassion, respect, and dignity.

Requirements

• Graduation from an accredited medical school is required.
• Completion of internship and residency is preferred.
• A postgraduate management qualification such as an MBA or MHA is preferred.
• CPMSM certification is preferred.
• At least 5 years of administration or management experience after earning the higher degree in a tertiary care hospital certified by JCI or ISO is required.
• More than 5 years of relevant experience is preferred.

Additional information

This position is based in Saudi Arabia and is a full-time, onsite role. It is intended for a medical professional who can support administration, leadership, governance, quality improvement, and clinical standards within a large healthcare setting.

Role focus areas

• Medical administration and physician credentialing
• Clinical governance and audit
• Patient safety and patient experience
• Cross-functional coordination with doctors, HR, nursing, and senior management
• Implementation of healthcare accreditation standards
• Continuous process improvement