Laboratory Technician

Role overview

The Laboratory Technician supports diagnostic testing operations by handling patient samples accurately, running assigned tests, validating results, and maintaining high standards of quality, safety, and timeliness. This position sits within the Customer Success (Operations) function and reports to the Laboratory Manager.

What success in this role looks like

• Accurate sample handling and test processing with timely output
• Strict compliance with TAT, AMR, and critical-result handling procedures
• Consistent adherence to quality control, quality assurance, and audit requirements
• Proper upkeep of analyzers, consumables, and stock readiness
• A safe, hygienic, and fully compliant laboratory environment
• Real-time updates in LIMS and smooth coordination with internal teams

Key work areas

Sample receipt and pre-processing: The technician checks incoming specimens for correct patient identifiers, collection details, and paperwork completeness. Samples that are clotted, hemolyzed, leaked, insufficient, or mislabeled are to be rejected, with the reason recorded in LIMS and communicated to the relevant collection center. Barcode mapping, departmental segregation, urgency classification, and centrifugation setup are also part of this stage.

Analyzer preparation and calibration: Each day begins with powering up the assigned analyzers, completing self-checks, loading calibrators and QC materials, reviewing calibration trends, logging parameters, and cleaning probes, tubing, and trays using approved disinfectants.

Testing and result generation: The role includes loading samples correctly, watching analyzer progress, responding to error alerts, identifying problematic samples, repeating tests when required by AMR or CRR rules, escalating critical values immediately, and carrying out manual or semi-automated tests such as ESR, blood grouping, and rapid tests when the workload demands it.

Validation and reporting: The technician reviews raw results in LIMS, compares them with available clinical information, identifies cases needing rechecks or manual correlation, documents any reporting delay, and follows dual validation requirements before final release. Coordination with the helpdesk or reporting team is expected for urgent cases nearing turnaround limits.

Quality and compliance: Daily internal QC, LJ chart review, deviation escalation, audit preparation, maintenance of equipment and temperature logs, SOP version control, CAPA tracking, and EQAS handling are all part of the job.

Equipment upkeep: Mid-shift and end-of-day cleaning, maintenance logging, issue reporting to service providers, safe shutdown procedures, and proper waste disposal are required to keep the instruments ready for use.

Inventory control: The technician monitors reagent consumption, compares physical stock with LIMS records, raises replenishment needs, verifies incoming stock, follows FEFO practices, and discards expired material according to biomedical waste norms.

Safety and hygiene: The job requires full PPE usage, regular disinfection of work areas, color-coded biomedical waste segregation, participation in safety drills, and prompt escalation of any spills, injuries, or incidents.

LIMS and coordination: Real-time system updates, coordination with helpdesk, SCM, and IT teams, and active participation in shift briefings and handovers are essential parts of the role.

Additional notes

The role emphasizes accuracy, disciplined process execution, timely escalation, and patient-centric service. Expected performance measures include complete documentation accuracy, uninterrupted critical instrument uptime, no stock-related delays, successful audits, fewer QC deviations, and zero safety incidents.

Skills and working style

The ideal candidate should be comfortable with laboratory instrumentation, digital result management, quality control routines, inventory coordination, and strict SOP-based work. The role also calls for strong attention to detail, accountability, and a service-oriented mindset toward patients and clinicians.

Preferred professional approach

A strong fit for this position is someone who is process-driven, careful with documentation, dependable under supervision, and motivated to improve diagnostic accuracy while learning new systems and analyzers.

Location

Udaipur, Rajasthan, India