Key Account Manager

About IndiaMART

IndiaMART is dedicated to empowering businesses through advanced technology solutions. We facilitate seamless connections between suppliers and buyers using a sophisticated, data-driven algorithmic matchmaking system. Our commitment to innovation, including significant investments in AI, Machine Learning, and data analytics, enhances user experience. Features such as Lead Manager, multilingual and voice search capabilities, ratings and reviews, cloud-based applications, and a lead generation system, all contribute to an improved business environment.

Job Overview

We are seeking a highly skilled and motivated Business Manager to join our vibrant team in Bengaluru. This role is pivotal in overseeing daily operations, spearheading business expansion, and ensuring operational efficiency and effectiveness across multiple departments. The ideal candidate will be a strategic thinker with robust leadership capabilities and a demonstrated history of success in business management.

Key Responsibilities

• Lead and manage a team of 20 to 30 individuals, ensuring optimal performance and alignment with organizational objectives.
• Develop strategic plans, forecasts, and execute client retention goals on a fortnightly and monthly basis for the assigned client portfolio.
• Cultivate and maintain strong, professional relationships with clients to foster enduring engagement.
• Recruit, train, and retain team members by creating development plans and addressing their specific training requirements.
• Facilitate prompt and effective resolution of client concerns to uphold satisfaction and loyalty.
• Provide support to the field sales team in achieving revenue and retention targets through systematic follow-ups and timely transaction closures.
• Conduct 2-3 face-to-face client meetings each day to strengthen partnerships and drive business results.

Additional Information

Please submit your updated CV to tanya.4@indiamart.com.