Ken Fix-It Technician

Company Overview

Raffles Hotels & Resorts is a heritage luxury brand with a long history dating back to 1887. Known for creating culturally rich and thoughtfully designed guest experiences, the brand operates iconic properties in landmark destinations while staying committed to local communities, heritage, and environmental responsibility.

Raffles Dubai is a five-star city hotel inspired by Egyptian design elements, offering spacious luxury, refined Asian-inspired service, and a prime location in Dubai’s business and retail district. It is approximately 15 minutes from Dubai International Airport and sits close to Wafi Mall, Khan Murjan souk, and major convention venues.

Role Summary

We are seeking a Ken Fix-It Technician for Raffles Dubai to handle preventive and corrective maintenance across guest rooms. The role focuses on keeping fixtures, equipment, and systems in top working order while meeting hotel quality, safety, and brand standards. This is a multi-disciplinary maintenance position covering civil, electrical, plumbing, HVAC, and general repair work, with the goal of limiting disruption to operations and supporting guest satisfaction. The position reports to the Engineering Manager.

Application Process

After submitting an application, shortlisted candidates will receive an email from the company’s assessment partner asking them to create a profile and complete a questionnaire. Completing this step is required for the candidature to be considered, as it helps evaluate alignment with the role and the organization’s luxury service culture.

Key Responsibilities

Below are the main duties associated with the role:

• Perform scheduled preventive maintenance on guest rooms according to the approved maintenance plan.
• Carry out maintenance tasks across civil, electrical, plumbing, HVAC, carpentry, painting, and minor furniture repair areas.
• Handle guestroom repairs such as grouting, silicone replacement, paint touch-ups, door hardware adjustments, furniture refinishing, plumbing fixture repairs, electrical fault diagnosis, GRMS troubleshooting, curtain system repairs, FCU servicing, filter changes, actuator replacement, chilled water condensation flushing, and related work.
• Inspect rooms carefully during preventive maintenance visits and identify issues that need corrective action.
• Deliver high-quality workmanship with close attention to detail in all maintenance activities.
• Keep maintenance logs accurate and update work orders once jobs are completed.
• Ensure all tools, consumables, and spare parts are ready before starting work and maintain a clean work area afterwards.
• Escalate repeated faults, equipment breakdowns, or larger repairs that require specialist support.
• Follow all hotel procedures related to health, safety, environment, and engineering, while maintaining a professional presence in guest-facing areas.
• Assist other engineering colleagues and take on additional tasks assigned by the Engineering Manager.

Requirements

• A diploma or trade certificate in Mechanical, Electrical, Air Conditioning, Building Maintenance, or a similar technical field.
• At least 3 years of experience in hotel engineering or facilities maintenance, ideally in a luxury hotel setting.
• Strong written and spoken English communication skills.
• Ability to reflect the brand’s luxury standards in daily work and guest interactions.
• Commitment to building an inclusive atmosphere where people feel respected and valued.
• Solid understanding of preventive maintenance in guest rooms across civil, electrical, plumbing, HVAC, and carpentry work.
• Practical familiarity with Guest Room Management Systems and hotel room equipment.
• Good troubleshooting and problem-solving capability.
• Capacity to work independently with limited supervision.
• Careful attention to detail and a strong focus on workmanship quality.
• Effective communication, teamwork, and time management skills.
• Safety-minded, proactive, and guest-oriented approach to work.

Employee Benefits

Team members can access a range of colleague benefits, which may include complimentary room upgrades, longer stays, discounted stays across Fairmont and Raffles properties, and savings on dining and wellness experiences. The organization emphasizes looking after its people and rewarding their contribution through meaningful perks.

Company Values

Raffles operates on the values of Respect, Excellence, Belonging, Empowerment, and Integrity. The workplace culture emphasizes fairness, dignity, authentic relationships, initiative, collaboration, and trust.

Diversity and Inclusion

The company states a strong commitment to an inclusive workplace where talent from all backgrounds is welcomed and supported to thrive.