Junior Systems Administrator

About the role

Charles IT is expanding and is looking to bring on a Junior Systems Administrator to join its team in Chesapeake, Virginia. The company emphasizes a workplace built around exceptional service, continuous improvement, dedicated people, and honesty, with a culture that supports growth, balance, and belonging.

This position is focused on handling the first tier of tickets once they are escalated to the team. It plays an important part in keeping IT systems operating reliably while helping develop the skills needed for more advanced support responsibilities over time. The role centers on setting up and removing user accounts and computers, as well as resolving routine day-to-day issues at the first level of support.

Responsibilities

• Identify and fix problems related to hardware, software, and network connectivity.
• Support multiple operating systems, including Windows, Linux, and macOS.
• Administer user accounts through tools such as Active Directory.
• Help install, configure, and troubleshoot software.
• Provide foundational networking support such as IP setup, DNS, and VPN assistance.
• Set up, install, and maintain desktops, laptops, printers, and other peripherals.
• Work with outside vendors and internal IT teams to coordinate repairs, updates, and troubleshooting.
• Deliver prompt and professional support to end users.
• Explain technical issues clearly to non-technical users.
• Keep documentation and time records accurate and up to date.
• Develop strong client relationships and help maintain high satisfaction levels.
• Handle concerns calmly and professionally, including de-escalating difficult situations.
• Complete other assigned duties as needed.

Requirements

• An associate degree or bachelor's degree in computer science, information technology, or a closely related field.
• At least 2 years of experience is preferred.
• Certifications such as CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, or ISC2 Certified in Cybersecurity are listed as relevant.
• Strong verbal and written communication skills.
• Ability to juggle multiple priorities and work well with a fast-moving, client-oriented team.
• Comfort with challenges in a growing business that serves a varied client base.
• Self-motivated and able to work independently with limited supervision.
• Strong organization and close attention to detail.

Benefits

Charles IT provides a competitive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid holidays, PTO, a 401(k), and bonuses. Additional perks include free dry cleaning, a fully stocked break room, Friday team lunches, paid training, quarterly team-building outings, and professional development opportunities.

Inclusion and equal opportunity

The company states that it is committed to building an inclusive workplace for all employees and does not discriminate on the basis of race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. Diverse perspectives are welcomed and encouraged.

Additional information

This job description is intended to meet ADA compliance requirements and is not a complete list of every duty associated with the position. Additional responsibilities may be assigned as needed.

Candidates who are enthusiastic about contributing to a fast-growing company that values innovation and teamwork are encouraged to apply.