IT Technician

About the Company

Express Solicitors was founded in 2000 and is a specialist personal injury law firm known for operating on a no win, no fee basis. Based in Manchester, it supports clients across the UK in matters such as employers’ liability, serious injury, clinical negligence, occupiers’ liability, public liability, road traffic accidents, and industrial disease.

The firm has grown by 20% year on year and is ranked 64th in The Lawyer UK Top 200, making it the largest claimant personal injury practice in the UK. It also holds a Trustpilot score of 4.8, reflecting its strong reputation for client care.

Role Overview

The company is seeking an IT Technician to support the IT team with the daily operation and longer-term upkeep of its technology environment. The role is focused on keeping internal systems running efficiently and helping staff with hardware and software issues.

This position requires at least two years of experience in a similar role, along with a minimum of 12 months in IT support. Experience with the Proclaim case management system would be a strong advantage.

Key Responsibilities

• Manage and administer internal software systems used by the business.
• Provide desktop support for Windows 10 users and resolve technical faults.
• Assist with printers, scanners, and other network-connected peripherals.
• Support company mobile phones and other mobile devices.
• Help maintain and troubleshoot the organisation’s telecoms system.
• Keep the asset register accurate and up to date.
• Assist with security equipment and systems connected to the IT network.
• Travel to the Liverpool branch office may occasionally be required.

Candidate Profile

The ideal applicant should be confident working across a range of ICT support tasks, with solid knowledge of Windows systems, basic networking, hardware, and peripherals. Strong analytical ability, sound judgement, and good troubleshooting skills are essential.

The role also calls for someone who can organise and prioritise incoming requests by phone, email, or helpdesk according to business need and user impact. Clear communication, professionalism with external support suppliers, and a strong sense of internal customer service are important.

Additional experience with Proclaim, Eclipse software, IP telephony tools such as RingCentral, or work in the legal sector would be beneficial.

Working Hours and Pay

The salary is up to £30,000 depending on experience. Working hours are Monday to Thursday from 9:30am to 6:30pm, and Friday from 9:30am to 6:00pm.

Benefits

• On-site working arrangement.
• 23 days of annual leave, increasing to 26 days, plus bank/public holidays.
• 3 holiday buy-back options and an additional birthday day off after the required service period.
• Private medical insurance after 2 years of service, annual flu vaccination, and access to an Employee Assistance Programme.
• 24/7 on-site gym, netball and football teams, a 10km Manchester team, and other well-being activities.
• Active social committee with departmental and company-wide social budgets.

Recruitment Process

Interviews will be held via Microsoft Teams and will include scenario-based questions.

Additional Information

The organisation values skill and ability highly and welcomes applications from all candidates.